City World Hyundai — Local services in New York

I want to take a moment to share my incredible experience with Ezequias Mateo and Erizardo, the Sales Manager, during my recent purchase of the 2025 Hyundai Tucson. From the moment I walked into the dealership, it was clear this was going to be a different kind of car-buying experience — one filled with care, transparency, and honesty, which was such a refreshing change compared to my last experience. Ezequias was outstanding in every way. He took the time to carefully explain all the amazing benefits of the Tucson 2025, ensuring I understood how each feature would enhance my daily driving experience. Whether it was the advanced safety features, the intuitive tech, or the comfort of the cabin, Ezequias walked me through every detail with such patience and enthusiasm. He made sure I knew how to make the most of every aspect of the car, from the smart connectivity to the fuel-efficient driving modes. His thorough explanations made me feel confident that I was making the right decision, and now, every day, I continue to see how the Tucson makes my life easier and more enjoyable. The Tucson has truly been a game-changer for me. It helps me stay organized with its spacious interior, keeps me safe with its cutting-edge features, and offers such a smooth and comfortable ride. Whether I’m commuting to work or heading out on weekend trips, I’m constantly amazed by how well the Tucson fits into my life. It’s a daily reminder of the care and thought Ezequias put into making sure I chose the right vehicle for my needs. What really stood out to me, though, was the transparency and honesty from both Ezequias and Erizardo. In the past, I’ve had experiences where I felt uncertain or pressured during the car-buying process, but with Ezequias and Erizardo, that was never the case. They took the time to ensure I fully understood everything about the vehicle and the process, from the pricing to the available features. There were no hidden surprises, and I always felt like they had my best interests at heart. Erizardo, the Sales Manager, was equally amazing. He worked alongside Ezequias to ensure everything went smoothly and that I felt supported every step of the way. Their honesty and professionalism made this experience far superior to my previous one, and I left the dealership feeling not only thrilled with my new Tucson but also confident and valued as a customer. I can honestly say this was the best car-buying experience I’ve ever had. Ezequias and Erizardo went above and beyond to make sure I was happy with my purchase, and I’m so grateful for their genuine care and service. If you’re looking for a dealership where the staff is knowledgeable, transparent, and truly invested in making your experience the best it can be, look no further than Ezequias and Erizardo. Thank you both for everything. I love my Tucson and couldn’t have asked for a better experience. Sincerely, Ines...

Outstanding Experience with Ezequias Mateo and Oscar – Highly Recommended! I recently had the pleasure of purchasing a 2025 Hyundai Tucson, and I couldn't be more thrilled with my experience, thanks to the exceptional service provided by Ezequias Mateo and Oscar, the Sales Manager. From the moment I walked into the dealership, I was greeted with warmth and professionalism. Ezequias, my salesperson, was incredibly knowledgeable and took the time to thoroughly explain everything about the 2025 Tucson. He made sure I understood all the features, from the cutting-edge technology and safety features to the comfortable driving experience. What impressed me most was his patience and willingness to answer all my questions, no matter how small, ensuring I was confident in my decision. Ezequias didn’t just stop at explaining the basics. He took the time to walk me through the Tucson's intuitive infotainment system, highlighting the connectivity features, navigation options, and how to make the most of the vehicle's advanced driver-assistance technologies. His in-depth knowledge made the entire process smooth and enjoyable. I never once felt rushed or pressured, and I truly felt like he cared about helping me find the perfect car that fit my needs and lifestyle. As for the Tucson itself, I absolutely love it! The design is sleek, modern, and the interior is so comfortable with plenty of space for my family and all our gear. The performance is smooth and responsive, and the fuel efficiency is outstanding. It truly has everything I was looking for in a vehicle and more. Ezequias helped me appreciate all the thoughtful touches Hyundai has included, making this a vehicle I am proud to drive every day. A special shoutout also goes to Oscar, the Sales Manager, who played a key role in making this experience seamless. Oscar was attentive, approachable, and ensured that everything went smoothly throughout the purchase process. His professionalism and customer-first approach were evident, and I could tell that he values building lasting relationships with his customers. Together, Ezequias and Oscar made my car-buying experience truly exceptional. I left the dealership not only with a fantastic new car but also with a sense of confidence and excitement about my purchase. I highly recommend Ezequias and Oscar to anyone in the market for a new vehicle – their service is top-notch, and they go above and beyond to ensure you’re completely satisfied. Thank you again to both Ezequias and Oscar for making this such a positive experience. I’m beyond happy with my 2025 Hyundai Tucson! Sincerely...

I dealt with this dealership before and had an overtop experience with Sammy 3 years ago. A few days ago, I had an appointment to go through what my next steps would be when my lease was up. I was promised by Ramon that I would pay less for my car and insurance per month if I decided to buy the suggested SUV. No numbers or figures were bought to my attention except how much am I willing to put down and what my monthly bill would look like. By the time I spoke to Peter, the manager, the numbers went up even higher costing me to pay even more than what I was paying in total for my car. When I got home and look at the papers, the amount just didn't add up. I started to do my research online and compared the price on paper it was almost double the amount. I just realized too that I received NOTHING for my old car, Hyundai Sonata 2019 that only had 3,000 miles on it that they will more than likely sell it for $20,000 or more. They really win with this one. I would not recommend going there, but if you do females, go with a male figure, your treatment is going to be totally different than going alone. I experienced that on day 2 when I had to return for my key chain waiting an 1 hour 1/2 which they lied about and I know that 1 of them stole it since it was a nice one. Oscar was kind enough to give me a key ring that he had bought back from Africa for family and friends, which was very considerate of him. Anyway, as I was sitting there waiting, I overheard the discussion with a male customer and was like, that wasn't gone over with me. My Dealer didn't go over that with me either. There were such a great difference. Secondly, do not buy on impulse, do your research first online. If you decide to then purchase, read ALL documentation, do not take their word for what each document represent and just sign.

Hyundai please do not tell me to call, because I already have and nothing was resolved. Really felt taken advantage of. So disappointed with this car dealership.

I changed my review from 1 to 3 stars because speaking to Yadel did put a bandage on the situation, but it doesn't take away the cut and bruises I have experienced from...