La-Z-Boy Newnan — Local services in Newnan

The experience we had at the La-Z Boy store in Newnan was wonderful! My wife and I had been shopping for a recliner for me for several weeks at different stores. I’m 6’5” and we were having trouble finding something that fit me and had the features I wanted while looking like something she wanted in our living room. I hadn’t been to La-Z Boy because I thought it would be expensive, but she finally convinced me to go.

Bob met me at the door. He’s almost as tall as I am and understood my challenge finding a recliner. After listening to what I was looking for he immediately took me to the one I ended up buying. But he also showed me several others while explaining the features of each. He was very patient and encouraged me to take my time deciding. Once I had he told me to sit in it for a while to be sure. I never felt rushed, never felt pressured. And I now have the PERFECT recliner. And the quality was much better than anything I had looked at. The value received for the price is worth every penny. I even ended up buying my wife a matching lift chair. Just a great experience! Thanks Bob!!

UPDATE: Our chairs were delivered today, on the day scheduled, within the time window communicated multiple times beginning 3 days before delivery. I received emails, texts and phone calls reminding me of the delivery. The delivery men were professional. They tested the chairs once they were in place. And they were patient with us when we asked for the chairs positions’ to be adjusted. Again, an excellent overall...

We have several pieces (5) of LaZBoy furniture in our home and have enjoyed them all. That is why we went back after a decade for yet more.

Nice store in Newnan and very nice people. But once an order goes into the system, it may be months before you see your item. A custom leather chair took 5 weeks as advertised. Weekly computer updates arrived via e-mail. The office desk my wife ordered at the very same time actually arrived to the warehouse weeks earlier but, we wanted them delivered together. Only when it was delivery time and the LaZBoy Atlanta distribution center unpacked the desk, they discovered it was broken beyond repair. The Distribution center then took over the order process and we never heard another thing. A month later, I was able to track down help at LaZBoy customer care and they got a call from the Distribution center assistant manager. Result: "We'll call you when it comes in to schedule delivery!" No tracking. No estimate on the wait. My wife is so mad, she wanted to have the order cancelled but, I talked her out it -for now. Next week will be two months from our...

I totally agree with the 1-star reviews. The store salesman is all about a sell but friendly. Once money is received, you receive updates via email. But the customer service is the worst. I’ve been a long time client of La-Z-Boy. Tried to get information on the steps on repairing my springs of an older couch. The conversation with rude female was if I interrupted her day by calling to get information. She said “what do you want us to do, it seems like you got who you wanted to do the repair!” I was asking about the bill I received from the vendor. Reminder you, I received the contact information from La-Z-Boy. I had the detailed charges and was only trying to go to the next step of ordering springs. I was so frustrated with customer service. I was looped back to Newnan each time I tried to call corporation. I no longer a La-Z-Boy fan. I dislike the fact that I purchased a new sofa from La—Z_Boy. The loveseat has extra fabric hanging and a spot that came on it when it...