elysewalker — Local services in Newport Beach

My husband and I stopped in on May 30, at about 4:30. We were welcomed in by a gentleman greeter that opened the door for us. When we walked in, there were no other customers in the store.

My husband made himself comfortable on the couch, and watched as the employees completely ignored me.

Not one hello.

Three young woman were at the counter, another young employee was working with assorted clothing on a rack. Not one employee acknowledged us…the entire time we were in the store.

They all had their cell phones out, not even talking to each other, just self involved.

I walked into the other side of the store and one of the employees walked over and sat down where I was shopping. Still having her cell phone in hand not looking up once to acknowledge me. So disappointing.

Is anyone else experiencing this Customer NO Service?

I Will not return...

Purchased Dior sandels. I was sent home with the wrong size. Tried to bring back few days later to exchange for the correct size, they were unable to exchange for the correct size, or provide a refund. Poor service, poor policy. Without trying them on at home I wouldn't of known it was the wrong size, their mistake became my mistake...

I used to love this store . They had amazing sales associates . I recently walked into the store , no welcome . All the young sales associates were busy chatting , and being on their cellphones. Horrible customer service . So sad because I love the store but I would never step into the store again ....