Serena & Lily Newport Beach — Local services in Newport Beach

Because of Covid, You are not allowed to shop during business hours, it is by appointment only. OK, fine, I took the afternoon off work, made an appointment for today, arrived early to be greeted by someone, RUDE.  (didn't catch her name). Per their policy, you must wear a mask, which I did.  Apparently she didn't like my mask, and after I arrived asked me to change into a different one.  Above my nose and all.... ARE YOU JOKING ME!??! I am literally going out of my way to patronage your business, wore a mask, made an appointment and you greet me like that?  I have claustrophobia issues, which a. are none of you business but b. Did what your store policy asked regardless and that was the welcoming I get?  I will not double mask to shop in your store and give you my money. Not that it should matter bc all should be treated equal but I was literally ready to spend several thousand dollars.  I told her I was not going to double mask or change my mask and she told me to leave.  SO... don't waste your time unless you wanted to be treated like a walking disease.  I'm disgusted with how you treat your customers and disappointed I wasted the time and...

I put in a 6000 order in March and I am still waiting for my 3000 table. Every time I check on status, the date gets pushed back. I tried getting store manager’s help to get compensated since i missed the 25% sale but she said she has no authority. I emailed customer service. Cute stuff, but not worth the wait. Every thing is sent out piecemeal. I am stuck because the table goes with the chairs that i have had for awhile and i cannot return them. What the sales person says on delivery date is absolutely false! I will update this if i get a response with my email complaint to customer service. Go to Pottery Barn or Restoration Hardware, better customer service and estimated delivery dates are more accurate. **Update - manager intervened and a credit was issued of the difference of sale price/ my perfect table finally arrived. It was worth the wait since the dimensions work well...

WARNING if ordering online please review return policy before purchasing because it can be costly. They charge you for inbound and outbound shipping costs and you may not be refunded the full tax due to inbound and outbound tax fees. This being said when ordering online be sure it will be items you intend on keeping. Lessoned learned. On a positive note though, the customer service was extremely nice and helpful and they do have beautiful...