Grenon's of Newport — Local services in Newport

First, I wish I could give Grenon's TEN STARS!. I live in NY and a few years ago visited Newport, RI. I came upon Grenon's of Newport, a fine jewelry and watch retailer. I was not in the market nor thinking of making any purchases. My wife Amy and I were recently engaged at the time. I always liked fine watches, just did not own any. Ray and his wife were lovely. Showed me several watches - I was just browsing. I tried on a Chronoswiss watch - it was beautiful. Next think I knew, Amy purchased it for me as an engagement gift (sorry guys, Amy is taken!).

Ray made the sale seamless. I enjoyed the watch for a couple of years until I began having some issues with it keeping correct time. Ray was always there to help me troubleshoot. Then the watch kept stopping at a certain time. Again, Ray helped me troubleshoot. When demagnitization wasn't helping, Ray asked me to ship it to him. The watch was just out of warranty by a few months. I shipped the watch to Ray. Ray did everything in his power to try to get the watch running using local resources to save me what would be a long delay and an expensive repair bill from the manufacturer. Remember I said "EXPENSIVE."

Ray then contacted me to inform me that he did everything in his power but the watch needed to go to Switzerland for repair. He prepared me for a long wait. Throughout the repair, he stayed in contact with me. Ray then discovered that about two weeks of the delay was due to an error in shipping the watch made by a long time employee. He did not have to tell me that but he took ownership of his portion of the delay, which was really inconsequential in the end.

THe watch was finally returned to him by Chronoswiss. Ray promptly returned the watch to me, wound and time and date properly set. What Ray did not give me is a bill! He absorbed the entire cost of the repair himself because he felt bad for the delay which was not his fault anyway!!!!

When I make my next watch purchase, the way it will happen is I will call Ray and purchasse the watch from him. There will be no calling other retailers. Post sale service like this is so rare and so extraordinary that you cannot put a price on it. REmember, cheap becomes...

In one fell swoop, Grenon's has become my go-to destination for all my watch needs! I don't often post reviews but the store owners Betsy and Ray are so fantastic that they more than deserve it.

Betsy and Ray spent hours with us discussing the many intricacies of the incredible timepieces from the independent watchmakers they represent. They are both so knowledgeable and passionate about what they do and the watchmakers they choose to partner with, that their excitement in sharing this passion is palpable. In addition to representing some of the most interesting niche brands one can find across the world today, they can source the rarest and finest timepieces in the market... And I would absolutely trust their guidance when doing so. If you are a watch collector or connoisseur this store is definitely a must see!

The transaction itself, which was a trade-in and purchase, was the easiest and most pleasant one I've ever had when purchasing a high-end timepiece. I walked out of the store smiling and excited about my new piece.

In addition to being a truly remarkable horological destination, Grenon's also has beautiful jewelry. Their custom work on rings, necklaces and earrings looks spectacular and I will be exploring more of that side of the store...

I cannot recommend Grenon's highly enough. I was shopping around for engagement rings back in October. I went to multiple jewelry stores in Newport but there was something special when I visited Grenon's. The store itself is very classy and elegant looking, and I received excellent service and attention from Betsy. They truly made me feel very comfortable and at home. I wanted something custom made, very specific regarding the color, clarity, cut, size and setting of the ring. So, Betsy generated a quote for me based on multiple combinations of parameters. Now here's the best part - Grenon's quoted me a price that was between $700-1500 cheaper than any other place in Newport! Once you pick a ring they create a computer drawing of the ring so that you can be exactly sure your're getting what you want. They were even able to ship the ring to my next location since I was only in Newport for a short amount of time. If you want a beautiful ring with excellent customer service this is the place to go. And for a happy ending, My now fiancee (she said yes!) absolutely loves the ring. She was (and still is) taken aback at how sparkly and...