ADT Security Services — Local services in Niceville

We just had our security system updated and all new items installed. Janie Chandler was absolutely awesome. She came out to our home and toured the home inside and out. She was able to tell us exactly where we should install our cameras and was so knowledgeable regarding all the cameras, how far the line of vision is for each camera, how the cameras record and how to view them live and exactly how each piece of equipment that we wanted worked. She did a fantastic job at meeting our needs while staying within our budget. She spent the extra time needed to explain everything to us and answer any of our questions. Mike did the installation. He was also fantastic. He was very knowledgeable of the equipment and checked every single aspect of the system before leaving the home. He even checked each and every window and door and replaced all the batteries for us. He went over everything in detail with myself and my husband to make 100% sure we knew how to access the system with our phones and how to install and use the ring app for our doorbell, which by the way, is so awesome. We love the ring doorbell. My husband and I have never worked with a company that is this reliable, professional, knowledgeable and customer oriented. We were also very pleased with the pricing of the upgrades and how Janie was able to offer us cost saving solutions to stay within our budget. I cannot say enough about these two!!! We have been MOST impressed with ADT and will certainly use them again for any future security needs and recommend them to all our friends and family that may be interested in purchasing a security system. Being a mother of 4 children, safety and security in my home is of utmost importance to me, and they left no stone unturned on making my home feel very safe and secure. Thanks so much Janie and Mike. ...

Luis answered questions that weren't ADT related, due to us just moving here and he had knowledge on a d-link system I had no clue what it was for & I was very thankful for that. Luis was very respectful & understanding of the messy boxes & wrapping paper that was everywhere. We offered him water due to how hot it was, after the 4th time of him denying our offer, I literally had to beg him to drink water because he was sweating so bad. He explained the panel, & turned around everytime I had to enter our code which took me by surprise. He definitely showed a different level of respect from what im used to receiving in California. Any further services we get through you all, we only want Luis to come to our home. Being how I am, I will turn away any one else that you all send to my home if it is not Luis. If it wasn't for Luis, and his great mannerisms, and professional work ethic we would have gone with someone else due to the price, but he reassured the safety we would...

Beyond over ADT. I don’t like to point fingers & maybe it’s my fault for not doing enough research before going under contract with ADT. But how can we trust ADT with our home security when they can’t even help us with support?? I’ve been trying to log into my account all day with no luck & I’ve talked to multiple customer support reps who say they have emailed me my contract because the “system is down” and I haven’t received anything. It’s so frustrating not to see what contract they are referring to every time I reach out. All 3 members gave me a different story about prices & timeframes. I have no idea what ADT is even providing me & for how long & for what price. Long story short, do not use ADT for your home security. Thank you!

Update: while I was submitting this review, I got an email from ADT for my upcoming scheduled bill payment. So glad they are able to send emails out for bills but not what was actually...