Pak Mail — Local services in Niceville

Never again will I take my business to Pakmail in bluewater bay. I sent a package on 12/12 and when I checked the tracking on it, it was at the designated post office on 12/20. The day after Christmas, the box was sent back to my home. I saw my son’s name on the box and opened it, not fully paying attention to all the labels on the box. The employee at Pakmail put the wrong address in even though he read the address off of my phone directly. I called Pakmail and andy offered to “split” it with me. I said absolutely not, this was a mistake on their end and the right thing to do is to resend it on their dime. He told me “ok, bring it in.” So I did. I brought it back opened up and he did not want to help me as he promised. He said the box weighed double then it did when it was shipped off, which was an absolute lie and I told him to check his cameras to see for himself. He said “that would take too long.” In the package contained a build a bear stuffy and the build a bear box that it comes in when you purchase. I even told him to take the bear out of the box if he wanted it to weigh less. After arguing with me for what seemed like ever, he finally printed off the label with the correct adress and then proceeded to TOSS my receipt at me. I have NEVER publicly complained about a business, but I have never dealt with such terrible “customer service.” This should have been handled completely different and instead of apologizing and owning up to their mistake, he played...

I was in last week to send two extremely important letters that I wanted return receipts to make sure that they took possession of thesaw that they were delivered but had not rekceirved tfhde return receipts. The person who checked me out was obviously new and didn’t know what he was doing. I am not sure umm cif he did it correctly or not. I called to check on them and a very rude and short speaking person and rude person answered the phone. He gave me a “short “ answer and just hung up on me. There used to be a very sweet lady that worked there. I loved seeing her. She isn’t there anymore. I dread going in anymore. It’s the closest to me. They need an overhaul on...

I have been a customer of Pak Mail in Bluewater Bay for 10 years. I have also worked for Mike and Heidi at Pak Mail in the past. They are some of the nicest people I've ever met. Although I no longer live in town, I visit them every time I'm in the area (once or twice a year). They are meticulous about the quality of work they do, whether they are properly packaging a customer's box, faxing documents, or making copies. Their quality of service provides peace of mind, especially when shipping items that are irreplaceable. Peace of mind is definitely worth the added cost. I continue to recommend Pak Mail's services to my friends and family in the area. They are...