Winn-Dixie — Local services in Niceville

As I waited on hold for the pharmacy for over 30 minutes the 2nd time I called understanding that they are probably busy on Halloween. The only thing I needed to know is if my remainder prescription was ready for pick up. I did not want to add to more people in an already cramped enclosed area if there was no reason for me to be there. I could have been told to call back or just to come in, but no, I was just placed on hold and probably wished upon to just go away. I have worked in customer service my entire working career, so I clearly understand that when you are busy your just plain busy. I would have called back at a later time or just went in, but why expose myself to a indoor place if I don't need to.. Especially to sit at a pharmacy waiting area. I have been a patron of this pharmacy for over 2 an a half years and suggested to friends they go there because I have always felt very well heard and taken care of. I am pretty shocked that their explanation the 2nd time I called was "we are just so busy"...... Then why answer the phone is my question??? Why not have a recording saying as such. The level of "I don't care" was astounding to me and hurtful. I have never had nor felt a pharmacy or stores customer service for that matter be so heartless in their tone of explaining they are just too busy. It's a grocery store on a holiday weekend I could assume as much hence why I called. The lack of care and plain down right lack of consideration for my time was so disheartening. What I'm very concerned about is not only the customer service desk people, but the pharmacy as well could treat a customer calling for a medical need with such disrespect. When I first called and was left on hold at the pharmacy I had given my name and medication I was calling for, then processed to waited for 17 minutes. I tried calling back thinking maybe they had just forgotten about me. That's when I tried speaking with customer service to see what was going on. Huge mistake. They definitely made you feel unimportant and a waste of time. I'll be looking into changing my pharmacy and my grocery shopping in general. What a horrendous way to run a business. Being busy shouldn't mean you toss customers to the side or put on hold hoping they just go away. Well... I will be going away....

Update 1-23: The store is a 4 rating, the WD circulars and EXTENSIVE ADS printed on your receipts is a 0 rating. Store is clean and usually very well stocked.

But beware of ads and "good deals" that you can not physically hold in your hands. See below for details:

SCAM alert 12/22: went online today to order some vino for a holiday event; HUGE banner on the WD website, FREE DELIVERY for orders over $35, I was pressed for time, so why not. ONE HUGE ISSUE: the order is via DoorDash, and delivery starts with a 5% MIN gratuity. So FREE DELIVERY is NOT FREE I ordered a case; got a call later from the DoorDash driver, the store has ZERO bottles of what I ordered! WD apparently DOES NOT show whats actually in the store for delivery, only wines they sometimes sell???? WD has a policy of 10% off the order when you get 4 or more bottles, PLUS Club member discounts on many wines. However, they DO NOT HONOR THOSE DISCOUNTS on web orders via DoorDash!!

SO, my trust in WD is gone. Plus, I paid $26 for FREE DELIVERY, plus another $35-40 in lost discounts they do not honor, despite this order being through the Club and using my personal Information.

And, WD did NOT give the driver a receipt, so I am still waiting for DoorDash or someone to provide a receipt on what I just spent over $200 on.

Cavet Emptor, BEWARE of what WD says vs...

If there were another option nearby I would use it. This store is convenient to my location.

The variety here has been limited over the years. More and more I'm seeing store brand items crowding-out top brands. In my opinion Winn Dixie store brand items are a cut below the norm.

Customer service is just not there. When I went to check out, one person operating a register and three Associates chit-chatting two registers down. I think this is reflected also in their cleanliness, tidiness and organizational aspects as well. I used the self checkout which was totally unmanned.

My visit was 2 days ago around 9:30 p.m. This is not my first trip to Winn-Dixie. I've been going to store for years and years.

I took the time to write this because I saw one associate pulling the load of four. Every hard-working person on Earth knows what it's like when you have co-workers that don't pull their load. Where was management?

Hopefully somebody with some managerial skill at Winn-Dixie will read this and I can...