Rent-A-Center — Local services in Niles

Absolutely not! We were going to use them to get a PlayStation 5 for our son’s birthday. They had a one penny down promo that we used. Everything was accepted. They took the penny, had us sign a contract, allowed us to set up delivery too! Then about 30mins into the delivery window they called and said they won’t deliver because they required more money down for electronics. So we asked where this policy was written and they said it is an unwritten policy! We called the 800 and they said the same thing! Absolutely heart breaking in the moment! How does a company do this. Now we need to figure out more here! BBB needs to fix this! This is so crooked! And no one wants to help. Yeah we’re frustrated! But the store manager doesn’t want to help, the district manager can call in a few days they say, and the 800 number just continues to say it is an unwritten policy! The store and company are bad. Maybe we dodged a bullet. Still...

This place is pathetic they show up to your house if you’re 9 days late on a payment. The customer service is terrible. I owed 125.00 I was putting 100 on a card and paying the rest cash. I was on the phone to make my payment and they wouldn’t accept it. They said I had to come into the store and make the 25.00 cash payment with it. That’s enough to make someone not pay period. They really weren’t willing to let me pay 100 on the phone and stop in to pay the rest on my way to work. Pathetic it’s a wonder they are still in business. I’m over rating...

These people are very unprofessional and rude They must be hard-of-hearing also I've called and talked to Doug multiple times And informed him that I get paid every 2 weeks and yet every week these people keep calling me and texting me from blocked numbers About a payment it's bad enough that I'm spending $4000 on a $1200 washer and dryer This is literally highway robbery what you're doing to people Rent A Center as a company should be ashamed of themselves And start teaching your employees some manners And stop...