Chartway Credit Union — Local services in Norfolk

Chartwell is so refreshing. One of the employee opened greeted us and opened the door. First impressions are the key pointers. A great smile and courtesy was deeply appreciated. The teller was great even thought she just had me for a short time. She got my name and I waited for a representative to address my needs and open up my account. One problem but it was corrected. Mrs Holley Robinson: stated she could not open my account because I owed for an over draft. Very much incorrect because I paid for it in full. No time in delay but because your computer are many and not connected. She called and it was cleared up: it was corrected and resolved, my account was opened. Thank you once again for my great experience as a second time member at...

I've had a long history with this branch dating back to the '70s. I financed my first-owned vehicle with a loan from this branch in 1980. In 2013, I financed three vehicles here. The customer service is even more exceptional in 2023. Siru Barber has been an amazing partner through my process of finding the right vehicle for me. She is very professional with the "right" amount of empathy and joy in knowing that I was able to buy what I needed and wanted. I will recommend Chartway to my family, friends and associates because of Siru Barber and the consistent great customer service at this branch. ...

Be aware this Bank made a fraudulent claim under a car my husband did not own after he got the loan paid off on his car they made a fraudulent claim under a car he did not even own and they will not take it off they are giving him the runaround, running him in circles. I advise you to close your account with this Bank because they are not trustworthy. They're trying to get us to pay off something we never owned. I'm going to contact the wavy TV 10 to get this resolved this is unheard of he was unaware of this he wasn't even...