Le Creuset Outlet Store — Local services in Norfolk

Went in and wanted to look around the ladys seemed very nice. My boyfriend wanted me to get a idea of what kitchen thing we might need for our new place. The lady kept agreeing with me what things looked nice and I really did want something but my boyfriend being the smart one kept telling me no cause of how pricey everything is and we just got in a wreck a few days prior and went looking to buy just get a idea. [Im like a kid in a candy store tho and asked away] I was find till the lady said "he is gonna come up with a excuse why you can have that either" when I asked fior a simple hoven mit cause we did need one and thoes were cheap. Honestly that made me mad we got it and left and I was still annoyed till we got home. Its not a excuse its a reasonable thing to not get a $150 pot to cook in. I think they should put a little les pressure on people who go in there. Honestly I did wanna come back next week for a tea set once my check came in. But that comment assured I...

I had truly the most amazing experience with my local Le Creuset last weekend - just have to share. After purchasing my first butter crock, which I was so excited about, I got home after a long shopping day, opened my car door, and the bag rolled right out of my car onto the ground, shattering the lid. To say I was SO disappointed is an understatement. It ruined my day! Even though the butter crock was only $30, I was so disappointed that I made this mistake. My husband saw how upset I was and gave the store a call. The manager (I should have gotten her name) answered and told us to bring it in. I hopped right in my car and went to the outlet. As soon as I walked in, she knew it was me, made the swap with a new one, and sent me on my way. She didn’t make me feel bad or give any attitude at all. It made me a customer for life. There was absolutely no obligation on her part to honor our request, but she did so anyway. If you see this - thank you!! I love my...

I have been coming here for a few years now. Every time I come in, no matter who is working, they are always so nice and helpful. My husband and I went today and I finally found my cast iron pumpkin cocotte I have been eyeing for so long at such a great price I couldnt say no! Our associate Ron was so helpful, patient, and knowledgeable. I took forever to make decisions on a few extra items. He even showed us pictures of things he's made in his own personal pieces. He was very personable and accommodating and was still able to assist other customers while helping us without making us feel like we were just a number. He is very good at what he does. I love this brand and this particular location is always so friendly. If you are looking for something particular and they dont have it, they'll take your info and keep an eye out for it and contact you when/if they find it. They have great customer service. I will definitely continue...