Starbucks — Restaurant in Norfolk

I recently visited Starbucks and had a very frustrating experience with my matcha drink. I requested extra matcha powder to make it thicker, knowing it wouldn’t increase the sweetness due to them switching to a less sweet version of the powder. However, when I received my drink, it tasted completely off.

When I returned to the counter to express my concerns, the barista insisted I was mistaken. I realized it was just matcha powder with milk, and they had forgotten the sweetener. Suddenly, another employee rushed over with a cup containing the four pumps of liquid sweetener needed for a venti drink and handed it to me. After arguing with me for several more minutes, they finally offered to remake my drink, but I was hesitant to accept that, fearing they might do something to it. Instead, I decided to add the sweetener myself.

To my dismay, I noticed the staff huddled in the back, whispering and looking at me, which made me very uncomfortable. Frustrated by the whole situation, I left the store and tossed my drink because I didn’t want it anymore, especially after being made to feel like I was in the wrong.

I expect better customer service from this establishment. This experience left me feeling dismissed and unsatisfied. I hope they take these concerns seriously and provide their employees with a refresher in...

Every time I come here it’s always great service. I can’t say anything about the food cause I only get coffee. And yes they do get really busy but what do you expect when you are at the outlet mall with ALOT of people and the holidays come around. It’s not the employees fault they get slammed. I love the service here. They are all amazing. Today I went and I had an associate Tee I believe her name was and she was very fantastic. Very nice and her customer service was fantastic as well. She’s really great at multitasking to. Thank you TEE. and all Starbucks employees. I know your jobs aren’t easy and you deal with A HOLE CUSTOMERS, but stay amazing. Yall got this and there’s those of us who thank you for what you do and...

I literally just came from there and I ordered a vanilla bean Frappuccino (now I did have my maked on and all) but on the receipt it says Gr Cafe Vn Frapp. I'm guessing the cashier miss understood what I said. He also did asked my if I wanted coffee in it, that should been a red flag then because nobody ever asked me that question. But I said yes anyways. Mind you the batista had others orders mobile orders at that time. But anyways I paid $5.91 almost $6.00 I'm drinking it because I paid for it. It's alright , I mean it is something different but I won't do it again for sure. Plus I'm only up this way for a...