Verizon — Local services in Norfolk

I bought a new phone on Friday and I wanted to clear up some data before I transferred from my old phone to the new phone. When I returned a few days later to have this done I was then treated as if I was an inconvenience and the staff complained about how slow their stores Wi-Fi was and that I could just as easily have done that at home. I didn't like that they seemed to be all accommodating when I was there the 1st time but after they had already made the sale they didn't want to help.

I also discovered after I left that the one staff member had changed my default message app to the Verizon app instead of the Samsung app that I had originally selected. No one should change any app defaults or settings without getting a verbal confirmation and approval from the customer, even if they think it's necessary to service the device.

Lastly, I agreed to get the hum app for my teen child's vehicle. When I returned to the store, I had some questions and concerns about setting it up but when I asked about it I was told point blank that they could not answer any questions and that I had to call the app helpline. When they sold it to me they bragged up how wonderful and how easy it was so I was annoyed that three days later they wouldn't help at all.

My short advice? Get everything done on that first visit even if it takes an hour or more. Because once you make the deposit or sign the contract and you want to return to finish doing any set up or have questions, they want nothing to...

My experience today was frustrating to say the least. I wish I could put 0 stars, as that is how much help I received today. This morning, and last night, I spent over 4 hours trying to get my phone to turn on. I went on a road trip (an hour long one) to the nearest Verizon. I walked in to not one, but THREE people sitting just looking out the window on chairs. I asked one girl for help, and she asked a guy sitting down if he could check my phone for a Warranty. He never did answer this and ended up walking away and never coming back after he was asked twice to find this out. At one point, I even ASKED him and I never left with ONE answer to that question. The gal eventually told me that I need a computer, and they can't help me get my phone turned on. She told me to contact Apple support. I asked her if I can use one of their wide open computers that I could see. Nope. She directed me to do it on my own AGAIN which I have been trying to do for hours. I asked her if she could write down the website so I can get support. She said, "Yeaaa...." BUT NEVER WROTE IT DOWN. My husband, who used to work for a competitor during college, said it is ridiculous how they did not help at all. WE bought phones from them, pay money monthly for our lines, and three are sitting doing nothing, they do not help to get my phone running, write down a website for me, NOR check to see if I have a warranty. Do better Verizon. Very disappointed and will be looking at phone...

I was so impressed with the service I received at this Verizon location. I went in with an Apple Watch that, when connected to my phone, would not allow calls to be received by either device. Jenipher Mendoza was my service agent. The service I received from her far exceeded my expectations. She worked for two hours, exhausting all possibilities, to fix my problem. When I left, we thought the problem would be fixed later in the evening. She gave me a number to call her if it was not. It was not. When I called her back she promptly answered and told me she would check with technicians and get back to me. She called me back, even after the store had closed, and the problem was finally resolved. She was so kind and patient when we were in the store. She assured me, customers were valued and she would do everything she could to resolve this problem and she did. She did not give up. Even when I left, she gave me information to contact her. This is not only the best service I have ever received at Verizon, it stands out as some of the best service I have ever received at any business. I have to say the service I received...