Ace Hardware of Normal — Local services in Normal

Ace Hardware - The store is fine. However, one thing that erks me aside from the big chain hardware stores...Lack in Customer Service and product knowledge in your store. The whole reason people come to your store, is to get what they need quickly and efficiently and return to their projects. When a customer asks an associate where to find something, and that associate asks another associate where it might be... Only to be returned with an answer of: Aisle 12 & 13 with no assistance in locating the item... I might as well have gone to the hardware warehouses and tried my luck there.This is not the way I remember the Ole Ace Hardware being. Attentive people, knowledgeable people, willing to assist the customer, greeted upon entry. I'm not trying to bust your chops here, just pointing out how to improve your store. Trust me, your not the only store I've dealt with in this issue. It irritates and aggravates a customer when they have to search your store to find an item they are interested in purchasing, and quickly. Still enjoy going to you all for hard to find parts, but the customer service needs improvement. To be continued, until...

My wife decided to go into ACE to get glass cut for a storm window that was broken. When she went in two younger men were up front and she asked if they could cut the glass for the window and had the frame and neither one of them knew that this could be done at your location. Then an older man worked on assisting her with the glass cutting and unfriendly, and when asked a question regarding what may be best to do in installing the glass back in he told her that "we don't carry that stuff her" and he pointed her to Ace High Glass. Then she was left carrying the glass and the frame as well as her wallet back up front. For a company who has a slogan of "The Helpful Place" you really fell short. Needless to say this will be the last time we visit this location. Maybe you should a page out of the Ace in...

Well ace wont give me an estimate for how much it costs to rescreen a window. It’s the exact same size of window I’ve had in every house I’ve ever lived in, same size as my moms house. Obviously there are not that many drastically different sized windows. $500 or $2000, huge difference, $500 i can come up with, $2000 is a wait for income tax thing. At this rate it’s becoming a never will get done thing because I’m not removing all my screens and bringing them in for a price to turn around go home and them back because I don’t have enough money. That I am not doing. If you refuse to give out information you are refusing my business. Guess I’ll ask a handyman on marketplace for a quote, they have no problem answering me that one question. Guess they can have...