Aaron's Rent To Own — Local services in Norman

After working the manager Dave, I removed my last review and stayed with Aaron's. But now I realize this entire store has a credibility issue. I called this morning (after doing much troubleshooting myself) because my washer had malfunctioned, and I was unable to reset it. John evidently hates people and his job, because he likes to mouth off and not listen. I have had my first name for 65 years and I know for a fact and after much experience, that if I do not spell it to people, they cannot locate my accounts. Most reps are grateful when I try to help. So, with the intent of saving time, I spelled my entire name for him so he could find my records. He kept asking me my name when I had told him AND spelled it twice! I was taken aback when he yelled at me "You don't have to spell it!". Yes, I do, and it is not your place to tell me how to convey information to you. In a customer service role, you need to glean what information you can in whatever manner you can, and I gave it to you twice clearly and concisely. I found out later that he put the info in the system, but never entered the service order, so really did nothing to help me. When I called back, I reached Dani. Oh, Dani, what a sweet and delicate flower...she nearly lost Aaron's the first $3000 sale and she is on the brink of doing so again. When I reached her, she was full of excuses and demands. She is there alone, call back Monday, but not until after noon because the service manager does inventory on Mondays, etc. Is Aaron's in the service business or do they just loan out junk for exorbitant profit?? Do you honestly want me to believe that you are there alone on a Saturday--the highest traffic day in retail?? When I explained to her that her information was not helpful because I have a washer full of wet clothes in a washer that will not work, she asked me "What do you want me to do?". I don't think that she realized who I am and that she had treated me this way before. Out of shear frustration, I hung up. I was not going to let her upset me twice (they seem to attack in twos here). How about trying to be helpful and understand what I am experiencing? I called another store and was given good (and helpful) advice with a smile and great customer service. So, it is not Aaron's, but the Norman location. I am sure that she is online now, reading this because she called me out the last time when I mentioned her bad behavior in a review. In that case, here is my message to her: THIS ON IS NOT COMING DOWN. And I will never use this company or recommend it to anyone after dealing with you. TWICE. Perhaps you should work in a bar or sell firearms. You may be good at sales, but you are woefully inadequate in a customer service role and do not deserve the title of manager until you can manage that anger and sharp tongue of yours. Would it kill you to be patient and help an elderly person? Maybe. But try it. It has great rewards and less drama. These younger generations cannot think on their feet and do not know that customers pay their salaries and keep their businesses humming. Yes, sometimes you must do something that puts you out or makes you uncomfortable. That's retail. It is about empathy, compassion and professionalism. Google those...

They are ruining my mother's wedding! We've had problems with our refrigerator in the weeks leading up to my mom's wedding. Called to have them pick it up for repair. First, they arrived a week too early after we told them repeatedly the day they originally scheduled was no good. They still arrived on the day we told them not to. The only person at home is mentally ill and cannot interact well with strangers, so they couldn't let the repair people continue. (Remember this, because it will come up again later.) So after having to turn them away they finally came back to take the fridge, returning it weeks later saying it was fine. Less than a month later we had THE SAME PROBLEM, as if they didn't fix it at all. We called for them to pick it up AGAIN and give us a loaner. This is now less than a week from the wedding. They didn't show up. We called and they say there was never a pick-up scheduled, after we were explicitly told on the phone they would be here today. Furthermore, my mom called them again to say how upset she is that all of her food for her wedding is on the line now, and the JERKS on the phone threw it in her face that "we didn't let them in the house before" and being very snide and rude because THEY scheduled wrong. They're basically making fun of my mom for protecting a mentally ill person from strangers who showed up on the wrong day in the first place. We are now waiting on a call from the CORPORATE office and shopping around for an emergency replacement fridge, that we have to take a loan out for. This service is absolutely ATROCIOUS and we will NEVER use AARON's again. Absolutely disgusting...

My experience with them from day one has been nothing but bad. They sold me a table advertised as being “brand new.” It arrived at my house with scratches and dings all over it. Have struggled with the billing department since the beginning. Enrolled in automatic drafts from my account in May 2018. Here we are one year later and they have yet to to input my auto draft info into their system.

Scheduled a transfer of my products with them because we’re moving. Asked them for a thirty minute heads up that I didn’t receive. When I arrived, I asked them to wait outside while I put my animals in their cage. They deliberately disobeyed and entered my house without permission and propped the front door open. Came around the corner after putting my dog away to grab my two cats and I hear one of them say, “will they escape?” After I had explicitly told them to wait outside because of my animals. Because of this both of my cats have escaped. Called management and spoke to Nathan who didn’t seem to care at all and tried to blame me for the situation. I have never been so angry, frustrated, and devastated because of my missing cats due to their delivery drivers, one of whom smelled...