Whataburger — Restaurant in Norman

Dear Whataburger Management,

I am writing to share my recent experience at your branch, which unfortunately fell short of the expectations I hold for Whataburger, a brand I have deeply appreciated over the years.

On 03/09/24 I visited your establishment with the expectation of enjoying the high-quality service and food that Whataburger is known for. However, my experience was marred by a series of disappointing interactions and service lapses that I feel are important to bring to your attention.

Professionalism and Customer Service: Upon my visit, I encountered staff members who seemed disengaged and uninterested in providing the level of customer service that patrons of Whataburger have come to expect. My attempts to communicate specific requests were met with indifference, which was not only disappointing but also detracted from the overall dining experience. It is my belief that fostering a culture of warmth and responsiveness is essential in the hospitality industry, and unfortunately, that was not evident during my visit.

Late Food Order: Moreover, the wait time for my order significantly exceeded the standard waiting period, without any communication from the staff regarding the delay. Other customers who had came in way after us was able to place their orders and recwive them before us.Understanding that occasional delays can occur, I believe it is critical to keep customers informed about their order status. This lack of communication led to an extended wait time without any update, which was frustrating and an area I hope can see improvement.

Constructive Feedback: I understand that managing a fast-food restaurant presents its unique challenges, and the intention of my feedback is not to criticize but to highlight areas for potential improvement. Fostering a team culture that values customer engagement and service can significantly enhance the dining experience. Additionally, implementing a system to manage and communicate order delays more effectively could greatly improve customer satisfaction.

In closing, I hope my feedback is received in the spirit of constructive criticism, with the aim of contributing to the betterment of the Whataburger customer experience. I look forward to visiting Whataburger again in the future and experiencing the high standards of service and professionalism that I know you strive to provide.

Thank you for taking the time to consider...

Worst experience, at any fast food restaurant ever, went to the drive-thru I am the absolute only customer on the On the property, I ordered two sausage and biscuit, they asked if I want egg and cheese, I clearly just sausage and biscuit, when I get to the window I am not greeted in any way the only thing that said to me is 4$12 cents, after a ridiculously long wait, I am giving my bag, as soon as the rude employee hands it to me, I look inside and say there's only one in here, he rudely shuts the window in my face, returns and extended time later, and hands me a bag, and I've got to go back to the window, and tell him I ordered and paid for two sausage and biscuit, this is two bacon egg and cheese, his response we cannot take it back, so you expect me to drive around with your mistake in my car all day or two the nearest trash can, because you refused to take it back and dispose of it yourself, so in order to get the two sausage and biscuit I ordered, your employees, made two bacon egg and cheese biscuits, and one sausage egg and cheese biscuit, that I had to throw away, so to fill a simple order of two sausage and biscuit, you had to use five biscuits, three eggs, three slices of cheese, two orders I'd bacon and three sausage patties, I understand it is hard to find employees, but if this was the best you can do, you probably just need to go ahead and lock your doors and turn out your lights, utterly pathetic service and attitude!!! I was treated like garbage and will never return to any Oklahoma...

I gave 2 stars because of sweet Karma! So, I pulled up and behold I was the only car in line so you think I would have gotten pretty speedy service. Nope. Got to the window and there was a gentleman and a gentlelady who saw me and both had attitudes right away. They were saying rude things about what I assess was a call-in or online order. Anyway, my wait was excessive but it only got worse when the gentleman wh handed me my order said something under his breath as I was driving away. I didn't hear exactly what it was but it was negative and although I appreciate sarcasm when it is necessary, unfortunately in this case I think it was racial in nature. However, was all worth it when the very next day his car was parked in a lane that was blocking traffic in our business park. His girlfriend was asleep in the backseat and she told me that the night before he was in a bad mood and jumped up and down on the windshield and completely destroyed his poor Mazda MX6 to the point they couldn't drive it bc they couldn't see out of the windshield. So, it was my pleasure to have it towed and open the lane up for paying customers but mostly the pleasure was to have the car towed bc of the way I was treated. So, instead of 1 star I gave you 2. Ss far as employees go, do better...