GameStop — Local services in North Attleborough

I went in on Christmas Eve because I had been dealing with the 800 customer service number for about a month regarding a gift card replacement. After many hours on hold/spent on the phone with customer service, multiple failed follow throughs, they informed me that I would be able to go into a physical store and get a replacement. I contacted the Woonsocket, RI store which was one of the closest to me, and was told that once I came in I would need to call customer service at the store and have them speak with an associate. I explained to him that would not be possible since I was on hold the night before and that morning for over an hour before getting a person on the phone. He informed me that I would need an email from customer service with the new gift card number they issued so that he could use that to issue me a physical card. I asked the customer service rep to send me the email the associate said I needed with the gc number and she stated they didn’t need the number they just needed the ticket number and they would be able to view everything on their end. I figured this would involve another call and I decided to put my frustration aside and run some errands before tackling this again. I was near the Attleboro, MA store and decided to go in a see if they could help me. Johnny K jumped right into action and told me they had a direct number to customer service which would be a much shorter wait than the public number. Customer service tried telling him they were emailing me an electronic gc (even though they had been telling me this since November). Johnny advocated for me and made sure that he was able to help me there and then. I greatly appreciate the effort that was made to go above and...

Black Friday, I bought a Nintendo Switch controller for my kids for Christmas, but when I got home I realized I had purchased the wrong kind - ran back to the store (30 minutes later) and the store said they couldn't do the exchange because their computer systems were "having troubles", but I could come back that weekend and they would honor the Black Friday prices ("yeah we're running that promo all weekend so its no big deal" the manager said).

Came by on Sunday and went to do the exchange, and the cashier tried to charge me full price for the wireless controller. I explained the situation and how on Friday the other cashier and manager said to come by and they would honor the Black Friday price (as could be seen by the date/time from my original receipt) but she said that's not a thing and that she would not honor the deal.

I would've just bought the controller elsewhere ON Black Friday and returned the wired remote to this store, no big deal - but telling me they would honor the price and then not is...

The guy that is there all the time now is the literal worst. Every time I go in, he’s rude and condescending. Today I went in looking for a game for my kid. My husband wanted me to get a new copy, not a used one. The guy told me all they had was used. I said no thanks and left. My husband asked me to go see if they would order it for me. I went back in and the guy goes “you gonna buy it?” And I asked if he could order a new one for me. He said maybe and went back to the computer and miraculously found a “new” one in store. Told me it was “gutted” so not in the case or sealed. I called my husband to tell him, he said no and I told the guy we would pass. The guy was literally trying to peel the “pre owned” sticker off the case when I told him politely that we would pass on it and apologized. The guy didn’t say anything but he rolled his eyes and threw the case on the counter.

I’d rather drive out of my way to go to Mansfield then go back to...