Raymour & Flanigan Furniture and Mattress Store — Local services in North Attleborough

I’ve spent almost 10k at this store in the last 10 months. The first couch and love seat set I was pressured into buying is awful. There’s a giant gap when you recline it. But it was not that way in store. I bought the warranty and when they came to look at it I was told “that’s just how the couch is” and I had to deal with it. Fine whatever. (The set has since been discontinued btw) We use our power reclining couch like a regular couch and don’t recline it. It’s an almost $2000 couch (almost a 4k set for both). I’m pissed. The whole reason we bought that couch was to recline and be able to snuggle. So we now sit on the loveseat that is not suitable to snuggling as it had a middle piece for storage. We’ve also purchased a kitchen table, that thankfully had no issues (yet). Last weekend we decided we had enough of the nonfunctional couch and wanted to purchase a new couch to replace it and move the “old” couch to our second living room. Our sales associate this time was not pressuring and very nice. We found what we were looking for and ordered it with in 20 minutes of being in store. Fast forward 3 days, the new couch gets delivered, I tell them to just plop it in the living room wherever, seeing as we still had stuff to move around. The delivery driver asked if I wanted to leave it in the plastic to make for easier moving later when my husband came home. I thought it was a great idea and thought nothing of it. Fast forward 3 more days to the weekend, we finally have time to move stuff around only to find out they delivered us two right sides of the couch… I don’t know if you know this, but two of the same side doesn’t work. We called the store as soon as we realized it, and we’re basically treated like it was our fault that no one in all of the many warehouses it takes to get to us, from New Jersey all the way to the hub in Seekonk, MA, noticed it. Though now looking back on it, with as quick as the delivery guys were to drop it and run (in my house less than 5 minutes), they ABSOLUTELY knew the mistake. Roberto, who I am assuming is the assistant manager, because he told us the actual store manager wouldn’t be in until Monday, was a complete and utter jerk on the phone. Making it out that he was doing is a favor by fixing THEIR mistake. He made sure to tell us that it was OUR fault for not noticing sooner. And the earliest replacement wouldn’t be for 5 days. When asked for some kind of compensation, or what they were going to do to rectify the problem, for again, THEIR Mistake, we were told it’s not their fault. This will be the last purchase I make from this company.

Edited to add - Roberto just called back to tell us they found a shipment in Connecticut with the exact piece we need. and it wasn’t due to be delivered to the other customer until Thursday. meaning they could give us the correct piece and give the other customer the one they just had to reorder for us. So now our order will be here in 2 days instead of 5. Great. Why couldn’t you tell us you’d look into stuff and call us back, instead of immediately turning into a jerk and treating us like we were the ones...

Update: I've left the old 5 star review for people to know how a place can go from being a 5 star place to 1 star.

While the shopping experience was great, getting your furniture from them..not so great.

We shopped our furniture from them early August and they didn't have everything from the bedroom set we wanted in stock but we made the mistake of saying, well we already have a bed we rent in a hurry. We bought a bedroom set that they said would be in stock early to mid September. We spent over 4K buying the bedroom set with the mattress.

Mid September I call them to get and update and they say, end of September. October 1st I call again and they say probably October 6th. I said it better be then because your website says January now and if I call October 7th and you tell me a single day later for the arrival of the furniture and do not schedule the delivery, I am cancelling my order and shopping somewhere where they can deliver on their promise. Paying over 4k for something that you wont have for months is ridiculous.

A day later they call me back to schedule the delivery and schedule for Wednesday October 14th between 8-11. We spent the whole weekend before getting rid of our bed and preparing the area for the whole set. We even took the Monday before off as we knew it would be lot of work preparing the bedroom for the delivery and didn't want to spend 24/7 of the weekend for that. We put our mattress on the floor, got rid of our old nightstands...made sure the bedroom would be completely empty.

Come Wednesday morning, I get a call assuming it would be the delivery driver, only to be told that the foot of the bed arrived that day damaged and if i wanted they could deliver the rest of the set and I could wait for the bed to arrive. I responded no, because if they did that, I would have to wait for the bed which could be months to arrive. If they don't sort it out immediately, I'm cancelling my order.

So, be warned if you shop there, while the shopping experience may be great, the after sales support is terrible. Now I'm waiting to hear back so I'm warning you here, yelp and filing with the better business bureau so people know what to expect.

Old 5 star review: We went there to look for storage beds, we weren't really sure if we were going to buy anything but Paul at the store was extremely helpful and would address any concerns while leaving us to talk among ourselves to decide several times and coming back to check at reasonable periods. We ended up not only getting a storage bed, but a mattress and 2 pillows and went for the comfort protector. Derek at the outlet version of the store was also very helpful and we were planning to go back to him, but Paul was so good with us that we couldn't not buy from him. A lot of salesmen seem very pushy and often make the shopping experience not very pleasurable, but here it was...

After a disastrous online experience with Raymour and Flanigan (an October delivery time was extended to February- with no communication from R&F), we attempted to cancel our bunk bed order through the store.

We spoke with a salesperson on the phone who assured us that the "in person experience" was much better and invited us to look at other options in the store, with delivery before Christmas.

We arrived at the store the same day and spent even more money on a "nicer" bunk bed. However, now there are no delivery times until after Christmas, but someone would be in contact with a delivery time the day or two before delivery.

Aaaand- then silence. It took a couple phone calls on the afternoon before delivery to find out the delivery window- a three hour window the next morning.

On the day of delivery the three hour window came and went. No phone calls, no text messages, no emails with an update. We reached out and only after threatening to cancel our order did the delivery show up.

After showing up an hour after the delivery time, the delivery team then assembled the bed completely incorrectly. The bunk ladder was installed upside down, the guard rail was left uninstalled and left as "extra parts", one of the slats cracked during install, and a screw was left sticking out. In a bunk bed, "extra parts" are a legitimate safety issue... it was the guardrail!

We had to call again, multiple times, to sort it out. We sent the bed back and requested a refund. After two requests to speak to a manager (a promised call back that was never returned), we got through to one who said we would receive our refund within 72 hours. Later that day we received a phone call from another representative (the only time they've ever called us through this entire process), who said it could take WEEKS for us to receive our refund- not days as previously stated.

I'll be shocked if the money comes back into our account without needing to dispute it with the credit card company.

I can't warn anyone enough to stay away! We placed an order with another furniture company and they have already provided more communications about delivery than Raymour and Flanigan did with either of our two attempted...