I was there last week. It was my first time there - and I was scared after reading all the negative reviews. I was unaware of the 3:30 p.m. cutoff time for pick ups - I arrived at 3:29p. Regardless, the gate agent was really nice and checked me in very quickly so I wouldn't waste a day (I had come from TN). The line at the counter to run all the paperwork was long but it was moving expeditiously. The lady who reviewed my paperwork and assigned me a bay was very courteous. It took probably about 15 minutes max. to be back in the parking lot. I moved then my 26ft rental truck to the dock I was assigned and it took no more than 5 minutes for my cargo to be brought up and loaded onto my truck. At first the kid didn't want to drive the forklift in, but after he saw my struggle to move a 600 lbs box by myself (and no pallet jack - warning: they have none there), he drove the forklift inside the truck for the remaining 6 boxes, of which the last one was 1,100 lbs. Overall, I had a good experience and I have nothing but positive things to say about their personnel. Hopefully my future trips there will...
Read moreSTAY AWAY !!! do your best and don’t come here. My 2022 has started awful with pick up at this location. Arrived 10am, checked in at 12:05pm . Dock given at 1:35pm , and waiting 2 hours+ at rear of trailer , inside warehouse and not yet loaded. Each pallets takes 20+ minutes. QUESTION TO MANAGER AND OWNER OF THE WAREHOUSE: What are we doing and why we watching forklift guys inside warehouse ? Why we have to keep watching how they loading ? If you guys need any help from drivers then tell us , we are ready to help and get rid off from this worst place ever. Otherwise please respect drivers and let us gave our lunch or breakfast or let us take a nap while you guys loading . There is not even chairs for drivers to watch the live loading process . This is really disrespectful to all drivers. That’s why hey my driver brothers and sisters, STAY AWAY from this facility, don’t come here. You will loose and ...
Read moreCut off for pick up is 3:30 pm at the gate. Have a paper copy of your BOL in hand because they require a paper copy from you to release the freight. They can print it out for you there at $5 per page. I would make certain from you dispatch or agent that the customs release has cleared and that any storage charge is paid before you pick up. Otherwise you are going to be there for hours. If all your ducks are lined up in a row, then you should be able to get loaded in a reasonable amount of time. Not the easiest place to get to. If you are south of their location on I-94... Got through the toll gate and use the park and ride exit. Do not use the Lincoln tunnel lanes. Stay left of those. Best to get on Google maps and set pins to be in the correct lane. I would aim for the center of the toll booths. Stay away from the right of center booths or you will get jammed up in the Lincoln...
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