Minnco Credit Union - North Branch — Local services in North Branch

Worst service ever except for Kathy, nicest person ever. Went in to set up banking needs for my daughter, which included a special needs trust and rep-payee accounts plus a checking and savings accounts(4 accounts) totaling double digit thousands of dollars. First they couldn't get the trust set up. It took 3 of them to figure out how to do it. Then they could not get the rep-payee accounts set up properly. Then when I wanted to order checks for those accounts they told me I had to go online to do it. But in order for me to get set up for online services, I as the rep-payee had to open up a savings account there to get access to such services. Making up ways to take more money from people and making it difficult for you to use your own money. We have to call(which then you are put on hold or transferred to several people) leaving you sit on the phone for long periods of time or we have to go in and be treated rudely by the tellers(except for Kathy). Such wonderful service...NOT!!! WORST PLACE EVER!!! Would never recommend this...

Worst. Bank/Credit Union. EVER. The past year has been nothing but a nightmare. I can’t even count how many times my card has been declined for ”Maintaince issues” or “System Updates”. Try to call them after business hours and you’ll be on the phone for at least 45 minutes getting transferred from person to person. Go into the actual workplace and the people are not helpful at all, unless you are depositing money. That’s it! Also, very rude except for a couple people. The Minnco App is awful! Try to update the new app and you’ll have even more problems! Everything they do has to be “electronic” which is unreal! They have no previous records of anything after they updated their system. Very very very...

My parents used Minnco and when they passed I tried to close their accounts as part of the execution of their wills. The bank manager said I have to verify my identity in person, so in order to close their accounts I have to fly from Seattle to MN.

In the age of online notaries and countless services that verify identities online for remote work places Minnco says that to close your dead parent's bank account you have to fly half way across the country to show them a physical ID.

Do they think the internet is haunted? Is this a The Village situation where they all pretend its the 18th century? I mean...