North Branch Floral — Local services in North Branch

I’m 23 and I have been a customer here since my first grade music recital corsage. I have bought or been gifted many arrangements from north branch floral over the years, so when it came to my wedding arrangements there was no question where my business was going. I had a very small ceremony so the flowers were one of the most important aspects to me. My mother and I placed my order in person and paid a month in advance. When my brother went to pick up my flowers on the day of my ceremony they had forgotten to make everything. In a few minutes she whipped up a couple boutonnieres, a couple corsages and two bouquets. None of them containing the flowers I wanted. This wait caused my brother who was also a groomsmen to be late and put my whole ceremony back a half hour. It was extremely embarrassing and disappointing. Grandparents and parents went without flowers I had promised them. Obviously I didn’t let it ruin the day, but many months later this memory is very sour to me. They had my contact information on my order and could have called to at least apologize or offer amends and never did. I also was never refunded for the flowers I never received. So now I get my flowers from county market and it is...

I stopped by yesterday on July 18th 2018 to purchase an arrangement for my girlfriends birthday the next day to be delivered 1 mile away and I was assured it’d be delivered shortly after they opened at 10 on the 19th. So I agreed to their $10 dollar delivery fee and even added a $3 tip!!! This was supposed to be a surprise on her birthday! Well come noon time my girlfriend called and made no mention of it so I had to reveal the surprise to her and to make sure it wasn’t in the front office waiting. Well the arrangement didn’t arrive until 1:00 As I was on my way back to North Branch Floral, to pick up the arrangement, request my delivery charge and tip back and deliver it myself.

THANK YOU FOR RUINING A SPECIAL SUPRISE FOR THE WOMEN I CARE...

While on my way to a family funeral I called North Branch Floral to see if they happened to have a corsage already made that I could get for my mom. Not only did they make me three gorgeous corsages for my mother and her two sisters, they did it in UNDER AN HOUR. Don't call them and ask them to do this again, as I promised I wouldn't make them do it again! But talk about customer service! I will talk about them forever! Thanks ladies! You made a very special family memorial a little more special with your...