Higher Grounds Cafe — Restaurant in North Branch

Finally decided to check this place out and what a major disappointment!!! The man working the counter was not following mask mandate of having one on( personal choice is fine but when working following the Mandate should NOT be an option) so we decided to take our business else where. Thanked him and left. After getting to my car I found that man had followed me to MY car and asked why we didn’t order. Told him it was because he wasn’t wearing a mask. His reply was he tested negative so he didn’t have to wear one. My response was it’s a mandate not a choice. He then called my wife and I sheep for wearing them. Had he not done this we probably would have gone back, but because he followed us to our car and harassed us we will NEVER go back and will be spreading the word about how they treat people. Shame on this business!!! If I could give a negative rating i would! I would like to add seen the owners comment states they were not trying to harass then why would they call names? I’m well aware of our numbers when it comes to covid but try to follow the mandate in place. I also would not attack another if they choose to not where one. That is why we left. But to be followed and called names??? Again shame on you as a business. If that man was the owner maybe being in business isn’t for him. I will be spreading the word on how we were treated by this...

If I could give this place zero stars I would. I wanted to support a small business but the service is absolutely terrible. We pull up to the drive through and have to wait several minutes for anyone to take our order. Then we say our order and he repeats back something completely different. So we repeat the order and he says he’ll have the total at the window. We wait another 10 minutes for the person in front of us to get their drink. We pull up to the window and he asks what our order was so we repeat it again. He comes back a few minutes later AGAIN and asks what our order is. I ordered a hot seasonal latte and Americano. He then comes to the window and asks if I’ll settle for an iced version of it….ummm okay? Why they couldn’t make it hot instead of adding ice cubes is beyond me. I then get the drink and it has NO pumpkin flavoring in it at all. I’m upset I wasted money here. Do...

Went here for the first time Ever let’s say horrible customer service, I was asked why I stopped by I said to support my local business rather then going to caribou or Starbucks the gentleman was very loud and rude. I asked for a blended frappe and he gave me a long story on a difference on iced vs blended mind you on my way to work already have had a shitty weekend. Then I go to pay I only had a $100 dollar bill guy very loudly says oh great supports a local business and pays with a $100 bill, how freaking rude first and last time going there by the way save your money go to caribou, Starbucks for Great frappé’s and customer service. Place could also get cleaned very dusty. I would...