Verizon — Local services in North Branch

This location took advantage of my mother-in-law. She went into this location looking to get a new SIM card for her phone. She told me she was worried about going. I told her, just tell them all you need is a new Sim card nothing else and she was only expecting to spend $20-$25, but NO, she left there with a new phone and spending $280 dollars. Why?? Because they told her that her iPhone 13 NO longer takes a Sim card and that she needed to get a new phone. Wrong!! Yes they do!! I called and let them know how unhappy I was they took advantage of a senior citizen who doesn't know anything about phones. My mother-in-law then called them back within an hour after leaving the location, and told them she wanted her phone back. They told her She could not get her phone back because it wasn't there anymore that they had already sent her phone back. We have contacted Verizon loyalty service and they are refunding her all of her money. Unfortunately, she cannot get her old phone back. This location should be ashamed of themselves. Such a shame, that companies and people take advantage of senior citizens who are on...

My wife and I recently upgraded our iPhones at the Verizon store in North Branch, and we had the pleasure of working with Nathan.

From start to finish, this was hands down the smoothest phone upgrade experience we’ve ever had.

Nathan’s customer service was outstanding—he was patient, professional, and genuinely committed to making sure everything was handled seamlessly. His knowledge of the products and the entire transfer process was top-notch. He answered all of our questions with confidence and made sure we understood everything before leaving the store.

Out of all the times I’ve had to visit a Verizon store for support or to transfer a phone over, this was by far the best experience. If you’re looking for someone who is efficient, friendly, and truly knows their stuff, I highly recommend asking for Nathan. Thanks again for the...

I stopped in yesterday afternoon - as I was having some serious problems with my S6. I met Shelby Page at the North Branch, MN store - and, she knew exactly what to do to get me up and running again - and, she gladly fixed my phone in just a few minutes. When asked about upgrading our phones - she explained my options - and, was even able to suggest a more expensive phone with more options without being pushy at all. I have been in Sales/Customer Service jobs most of my adult life and Shelby is the true meaning of both of those. She truly is not only a "Wireless Expert" - but, is also a "Upsell Expert, "People Expert", etc. She was a pleasure to meet - and, gave me her card - so, we can have the pleasure of connecting with her next week sometime when we'll be upgrading our phones. Thank you for your help, Shelby. We'll be...