KFC — Restaurant in North Branch

Today is my birthday and I didn't want to cook, so my husband said he'd go pick up KFC tonight. He got the chicken strips meal and when he got home saw they didn't give our large coleslaw.

I called up to KFC and "Destiny" answered. I said I needed to speak with a manager and she said "I am, what's up"... She was already angry and had an attitude for me just calling.

I explained what happened and stated this happens every time we come up there, so I decided to finally call.

She said next time she could give me "2 large coleslaws and a choc cake"... (Who needs 2 large coleslaws?) I said no cake, as I can't have choc, and she started yelling that she was trying to solve this and if I wanted to keepsaying that, she was done.

I then asked who her manager was and she said I could talk to "destiny, Blake or Bobby".. I said ok, I'd like to speak with them. She said too bad and they weren't there. I then said she had been angry and had an attitude with me since she answered. I then asked for the name of her store or general manager. She laughed and hung up.

What terrible customer service to not provide what I PAID FOR and then be angry at ME for wanting what I am owed. I asked for nothing but to be made whole as I paid for items they did not give to me.

As someone who is in Human Resources, she seems to really need to reevaluate how she treats others, and I would definitely not want her to represent the company, values, and culture.

She is someone who enjoys having minimal "power" over people.

Absolutely disgusting display from...

Ordered a 4 piece original recipe chicken meal. Received chicken tenders not what I ordered they are dry and old and rubber tasting the dog enjoyed them but we know they also kick their own rear ends. The Mac and cheese was Mac and orange paste straight in the garbage. Biscuit hard cold dry no butter in the box. Nothing was edible. This is absolutely disgusting. Called up right away tomorrow we will do our refund and never ever do KFC again. I got nothing for dinner I have a condition that my food doesn't go down if dry so thank you KFC for that for no dinner because there was nothing edible in the box. And even if tenders were ordered don't they come with a dipping sauce? Nothing. I don't know as I only order dark meat. Because of my medical issue. So thank you KFC for being a complete and utter failure on a very simple normal order. Oh...

First time at this location and was very pleased. I was greeted with a smile and left with a thank you. My order was taken promptly, the cashier was very nice, I got my food in a very timely manner and the order was filled correctly. Only mild complaint is, my chicken was a little greasy, but its expected, it's fried chicken.

I've read a lot of the previous bad reviews and think some people over react on their experiences. It's not a 5 star restaurant people, it's fast food chicken. Everyone makes mistakes, no need to be overly harsh. That's why they have managers.

I will return and hope that I keep getting the great experience like I had today. Thanks for the great job with the short staff you had...