Molyneaux Home — Local services in North Fayette Township

This is LONG. The TLDR: A Seven day job took three months to complete. Major issues with communication. A credit card charged without communication or formal authorization. The entirety of what was supposed to be a seven day job charged on day one. Largely professional and competent installers with a major exception at the very end. Beautiful floors with a side dish of poor communication.

My husband and I upon purchasing our home decided one of our first major projects would be to replace the dated vinyl tile that covered half of our home -- the kitchen, the dining room, the hall, and the bath were all the same pattern.

In December we visited a showroom to see options for our home. In early January samples came to our home, the rep came and made measurements, and we put down our deposit of 50%. The work is scheduled for the second week in February.

From that point forward it's been a less than pleasant experience with a couple of notable exceptions.

First, our installation date was botched. Molyneaux then decides to tell us that we made up our date. The problem was the insinuation that we'd just made up our installation date when we had everything in writing, and had made multiple calls to confirm duration and timing. While this is happening they inform us the material was actually on backorder (or was never ordered) and maybe that's why our install date shifted. At the end, we move on. We want these floors done. The really fun part was the unnecessary $300 in boarding charges we incurred for our dogs.

We finally get to day one of tile installation and things are OK. At the end of day one I get a call from my husband, our credit card was charged the entire remaining balance of the job. He assumes I authorized it. I did not. Molyneaux is informed and there's a bit of an apology around the 'miscommunication' over a 'recently changed' policy. We're both really glad it wasn't our Debit Card that had been charged. We also hadn't realized they'd be charging the entire balance for a seven day job (more on that later) at the beginning of the work. That's just not common industry practice.

Next, we're informed of issues with our installers - that it would be 'a couple of weeks' until they'd be available. We extend the job by another two week's. It's now late February.

New team finally comes in the second week of March, they ask about our tile after ripping up the first one. "We think this might be asbestos." I'm never going to complain about anyone looking out for their own occupational safety. We have it tested, it is asbestos glue.

Two weeks later the team returns. The first solution of going directly over the tile with wood and nailing down fails as the nails just deflect. We are left with the need remediate at our expense in 24 hours.

Our wood installers return the next and do a beautiful job in one day. We are so thankful for them. The problem is that the transitions sent don't match. They're MUCH darker than our floors. Molyneaux's solution is to custom stain transitions. This takes almost another three weeks.

The day comes and the transitions are installed. HOORAY. Except we then can't close any interior doors along the transitions -- because the doors weren't checked or cut down as they obviously needed to be. Also, the transitions are now damaged because we thought if we'd just push a little harder maybe the door would just close. Nope. To Molyneaux's credit they had someone out same day to shave down the doors.

We have chosen to decline Molyneaux's offer to remove the glued-down damaged transitions and repair them. At this point, four months after we placed our order, we've reached our breaking point and will live with imperfect transitions and a couple of wonky tiles.

The installers by and large were professional and punctual. The logistics of this project were maddening -- and we thought when purchasing a premium priced service we wouldn't have...

My wife, Sally, and I just completed our second flooring project with Molyneaux. We put LVT in our kitchen in 2019 and recently had LVT installed in our great room, family room, entrance and upstairs hallways as well as new carpet on two sets of stairs. Steve Porter was the design consultant for both projects. He was OUTSTANDING. He is not only extremely professional, helpful and knowledgeable, he is a tremendous person with a great personality and excellent communication skills. I cannot imagine a better person for such a position. Our entire experience with Molyneaux has been AMAZING. Every other company employee we spoke to and worked with has been equally impressive. Kaleena in the Order Processing Department and Allison in the Customer Experience Department are absolutely the BEST. They were always very personable and friendly and communicated in a timely and very effective manner. Mike Hoke did a couple pre-inspections to make sure everything was on track to work out well. He was excellent at providing information and answering all of my many questions in a very professional and friendly manner. He also checked in with the installers to make sure the job was going okay. The LVT installers, Florin and Nick, are true professionals. They are not only very meticulous in every aspect of their work, they are tremendous people with great personalities and took the time to explain everything in detail. Roger and John also did a nice job installing the carpet on the stairs and reseating some existing room carpet along newly installed LVT transition strips. They also did a good job in reviewing their work and encouraging me to contact Molyneaux if I discovered any carpet issues after they left. A couple little issues did occur during the recent flooring project when the color of some shoe mold did not match and some adjustments needed to be made to the new carpet. Molyneaux very quickly agreed to re-stain the shoe mold and schedule a follow-up visit to install it and make the necessary carpet adjustments that were no fault of the original installers. Franjo and Ben came to install the missing shoe mold and make the carpet adjustments. They not only did an expert job, they were also very professional with superb communication skills. Molyneaux may be more expensive that some companies, but their level of professionalism, quality of workmanship and customer service is second to done. You can trust that they will do an excellent job and stand behind their work and commitments. For this reason, we will always select Molyneaux for our flooring and other home projects in the future. Dave...

Our Molyneaux experience was fantastic and it started when we walked in the store. The Robinson showroom had every type of floor covering you could be looking for. We wanted to replace 30 year old carpet and 15 year old linoleum. This was a project that we had put off for many years. We had casually shopped the big box stores and one other flooring store but were not impressed enough to make the decision to purchase. The Molyneaux experience continued once we met Steve Porter at the showroom, we knew we had met a qualified and sincere salesman. He spent time with us to explain all the different types of floor covering from hard wood to ceramic to vinyl options.

We decided on Shaws luxury vinyl plank flooring. Steve brought a dozen samples to our house to make the selection process easier and to help us see the color in the rooms where it would be installed. Steve was able to also do the measurement with a laser tool to determine the amount we needed. He was able to make the calculation and we had a price that night. He offered many options for payment including 3 year no interest. Steve made the experience simple and easy.

The Scheduling of installation was easy and they were flexible to meet our schedule. We were having 3 rooms installed including new base board in all rooms and they estimated 2 days. We had a great installation crew with “Junior” as the crew chief. The installers were fast and very efficient. They arrived on time and started within 10 minutes of arriving. We were very surprised when they had the full job completed in one day. Steve followed up while they were installing and also days later to follow up on how the process went. We are very happy that we stopped to check Molyneaux and very happy we had Steve Porter as our sales consultant. If you are looking for flooring you need to start with Molyneaux and have them give you their...