La-Z-Boy Pittsburgh — Local services in North Fayette Township

My husband and I purchased an expensive recliner specifically for my medical needs in April 2021. We were told due to having the material change and the other specifications, it wouldn’t be delivered until August. We were completely ok with this. The 3rd week of August came and I hadn’t heard anything, so I called the store where we purchased the chair. They explained it was coming from Tennessee then to Ohio, then will be put on a truck for delivery, so maybe I should get a call the first or second week of September. After the second week of September came, I called the store again since I hadn’t heard anything. They gave me a delivery date for September 22. That’s more like the 3rd week of September, right? Then, the day of delivery, I received a call from someone stating they forgot to put my chair on the delivery truck and needed to reschedule for the following week, September 29. Here we go… I received a text message the night before letting me know of the time which was awesome. But on the 29th I had a phone call from someone saying they couldn’t deliver my chair. Again. But said they will deliver it Monday, October 4 at the same time it was supposed to come today. I’m livid, but said I will give one more time since this was the THIRD delivery date. The night before the 4th I received a phone call stating they will be delivering my chair by 11:30am because they will be getting done early that day. I was originally told it would be coming in the afternoon. When 11:30am hit and no chair, I called the store. They contacted the delivery driver who said they will be there between 1:15-4:15pm and had no idea who called me the night before. 2 men came to deliver my chair, one without a mask. I had them wait outside until I provided him with a new disposable mask. That’s when I realized the chair was correct, but it wasn’t the fabric I ordered. These men explained I need to contact the store to let them know, but in the meantime I can keep this chair as a loaner. Interesting enough they said they delivered a large sofa the week before and it was also the wrong fabric. Hmmm. Once the men put the chair together and placed it on my bare hardwood floor, the chair wobbles. It isn’t level. Once I sat on it and reclined, the foot area of the recliner wiggles like crazy. I called the store and after their apology they explained they will put a rush on the chair I had ordered and will call me back with information. It’s the next day and I haven’t heard a thing. My husband and I never ordered from lazy boy before, and because I have a medical issue and needed a solid, sturdy well made chair, we thought we would give your company a try. We paid over $2000 for this chair which is a lot of money for a chair!! But to have all these problems, I’m thinking this was a huge mistake. I didn’t even go into that when people have jobs and your company is CONSTANTLY CHANGING DELIVERY DATES, and people need to take days off to accommodate for this, friends…. Friends!! This is not acceptable whatsoever. Please please please get your act together. We are ordinary people who...

I was surprised about how many pieces of furniture I liked. The La-Z-boy I remember was over-stuffed recliners that were not something I'd ever consider for my home today. We had Heather on my first visit, and she was wonderfully helpful. She updated me on the price of items, documenting what I commented on. We looked at fabrics and I was given an itemized sheet reflecting cost of items with current sale price, though there wasn't a final cost on the chair--only notes about the fabrics I was looking at and leg style. I didn't commit that weekend, and came back the following weekend reconsider. The prior sale had ended (I was told my original paper would be honored at the price that first visit, but I was unable to locate it), and a new (lesser reduction) sale was taking place. We are not new to furniture shopping, and have shopped at a lot of places the past 6 months. We had a friendly saleswoman, and decided on the chair I had been looking at the week before. Chose a fabric, changed the legs, added the protection plan--and was completely caught off guard by the price of the furniture--it was double the floor price. It was not so much that the price was higher--I could expect that with customization--it was how much higher and the surprise of it without discussion. At other establishments, this has always been openly discussed along with cost/budget. I recognize certain fabrics and leather cost more, and it would have been helpful to have known this, in addition to the charge of changing the legs--none of which were discussed until after the final price.

In the end, after an exhausting few weeks, we settled, being reassured by the saleswoman that if we decided to cancel, we could do so in 3 days. Turns out, the fabric protection is not refundable--which is on the fine print on the contract, and was never disclosed prior to payment. First, had we known the price, we'd probably have looked elsewhere (and very likely returned to purchase this item) just for completeness sake. Second, had we known that some monies was not refundable, we definitely would not have purchased the item until we had looked elsewhere. We did not purchase the coordinating piece, and will likely not, based on price. I'm considering changing the fabric to reduce cost and make it easier to match the piece if we decide to add to our room. While I should have known to ask, I've never not had a salesperson (even at a place like Levin's or like stores) NOT share these things with me. Lessons from La-Z-Boy from a seasoned customer who had a bad day: always ask questions (nothing is stupid) and READ the paperwork before you sign it, don't just listen to the synopsis because it may omit a crucial bit of info (like the non-refundable cost of...

When me and my wife took our time to find what we thought was the “right” powered reclining couch, we were apparently wasting our time. We went with La Z Boy thinking we were getting a well built and supported piece of furniture. We bought several pieces. But now we’re beginning to regret it. We were just moving to a new house and all of our goods, furniture and appliances were arriving when the La Z Boy furniture arrived. So the fact that the couch had apparently been damaged to some extent was over looked for a few weeks because we both had to leave town. When we finally discovered it and that the power mechanism was malfunctioning, my wife reported it to the store who said they’d look into it. We finally had to call customer support ourselves. We waited for weeks for them to send a contractor to look at it. He wanted my wife, who has had recent back surgery to help him move the couch. He looked at it and said that he’d turn in what he found to the customer support. Then after another week of hearing nothing, I contacted the customer service. They said that they guess they better order the parts then. I argued that what I bought was supposed to be new and in working condition and not broken and waiting for repair. I felt, and still feel like, the couch should be replaced. No one has even sat on it for a total of an hour over the few months that it has been sitting here. Customer support said the store would need to authorize replacement. I asked them to have the manager call me, which he never did. He called my wife and gave us the same line as customer support that we should have tested it thoroughly when it arrived and now it’s too late to have it replaced. But he did say that a replacement could be authorized by customer support. He told her that he’d have them send another repair person because the other one should have never asked her to help move the furniture. So, here we are, with a virtually unused broken piece of furniture, not knowing when or if we’ll have it fixed and both customer support, and the store manager, saying the other party can authorize a replacement. I’ll never consider, or recommend, La Z Boy again unless they make this right in a hurry. Oh, and the construction using OSB type particle board is...