King's Jewelry - Washington Crown Center — Local services in North Franklin Township

I am so thankful I went to King’s Jewelry. Because of arthritis I could not get my wedding ring over my last finger joint (knuckle). I was shopping for another ring & my heart was not into replacing my ring of 47 yrs. The manager asked if I would be interested in having my ring sized to fit over my knuckle. I never considered that opportunity & I am very thankful that King’s Jewelry made that option available. The ring fits perfectly & I have not removed it since I picked the ring up. I am grateful to the manager & the jeweler who made me happy. I returned to Kings to have my emerald engagement ring sized. They carefully examined the stones & settings & made recommendations on how to proceed. I picked up the ring yesterday. It is beautiful & fits my finger. I highly recommend Kings Jewelry to anyone who wants honest will qualified work done on jewelry. Outgoing &...

Absolutely awful! I would never recommend anyone including my worst enemy to shop at this store. The manager was the absolute worst! She refused to size me saying that I was going to buy online, and talked down to my fiance like we were a couple of kids just trying on wedding bands. Accusing us of just using their "experience of 35 years" to make a purchase online. This is why shops fail. It is the total lack of customer service in this shop, not because online may have better prices. I will never ever stop in this store again!

In regards to owner response: I never did indeed sit down, not sure why that is an issue, however I was never offered a chair. Secondly yes the manager did size my fiance however refused to size myself. Thirdly I hope you had sound on your cameras to hear what she said. Keep defending your manager, but check the reviews on Yelp. They are...

The jeweler is THE BEST! He is an artist and true craftsman. I can tell how much art went into fixing my rings and making them perfect! I drive out of my way when I have a problem with my jewelry because I know he truly loves doing what he does. You have a loyal customer here and I recommend him to everyone I know. On a side note though, I felt as though the sales lady (the day I came in for my repair) reprimanded me boldly. I understand that I am damaging my rings by wearing them all the time, but I understand the risk I’m taking and I get my enjoyment out of them. I appreciate the reminder, but I felt as though I was a school child being reprimanded. There was another customer there and I was a bit embarrassed, maybe a gentle reminder but not a reprimand would have been more...