I can’t speak to their knowledge of jewelry, but I would strongly urge you to avoid this business for watch repairs. I brought in a watch to just change a band. It was a special watch to me that I had bought in Europe just a year before, and it had been working just fine until that point. When I picked up the watch with the new band, the watch wasn’t working. I brought it back, FOUR TIMES, each time they tell me they’d fix it, and each time I’d leave it for two weeks or more. This most recent time they again assured me it was fixed, yet the next day it stopped working again.
They broke the watch to begin with, albeit unintentionally I’m sure, but clearly something happened to it while they were changing the band. Regardless, I gave them the benefit of the doubt to fix it, but now I just wish they would tell me they don’t know how to fix this watch. Then I could take it to a specialist. Frankly, they should pay for me to get the repairs elsewhere.
I’m upset, because this watch was very...
Read moreI took my engagement ring and wedding band in to be resized. The rings were returned with the bands so thin and asymmetrical that I was worried about wearing them. They appeared to have been heated and stretched instead of resizing it properly. I brought them back, after calling the jeweler, and he said he would fix them. After a week, I went in to pick up and found my wedding band with sharp edges?! He polished it. The engagement ring band is wavy and dented! I was so angry I walked out without letting him touch them again. This shop may be fine for cleaning, battery replacement and maybe sales, but his workmanship is terrible. My WEDDING SET bands look...
Read moreI needed my clasp to be fixed, because it was not holding. My husband picked up my gold chain after a clasp repair and I was in chock! They completely destroyed it! It looks like it was hammered! On the question what happened?”, the answer was “it is very tiny…we can put a new one for $40”. What kind of jeweler you are!? From my understanding you work with tiny pieces all the time! It was our biggest mistake to have come to you in the first place! No one told us that it would look horrible! If I could put 0 for the review I...
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