Labcorp — Local services in North Palm Beach

Just had the most unpleasant experience with Stephanie - the staff coordinator. Rambled a bunch of seemingly false/not customer obsessed things off at me when I tried to get some testing done. Avoid if you can. Felt like her number one priority was to get people out the door without testing asap to get through the queue quicker. Saw her behave the same way to previous people in queue. Sent someone immediately out the door because they had a quest lab order and she wouldn’t let them try to do the tests in the LabCorp / didn’t want to bother looking up the equivalent code for LabCorp guessing. For myself, I had orders for a bunch of tests. One of the line items was for AM Cortisol. Came after 8am (which I’ve done before just fine after the verbal advisory) - she said could not do it against protocol. Asked her ok to please cross that off/skip and will move forward the rest of the many tests ordered. Sorry can’t strike a test out - “that’s fraud” against the doctor lollls - wut?. Which is directly contrary to what I’ve been told in the past by multiple people (when I asked OK to cross a line item test off to avoid a duplicate test by another provider - was told as a patient / payer I have a right to not do a particular test if I don’t want to duh). When I mentioned that she said they are all wrong - against policy.

Anyways a google search shows otherwise to everything I heard her say to folks and myself to get them out of the office as quickly as possible with the worst customer experience. And even if somehow everything she was saying is right - the tone yo. If you hate this job so much maybe time for a career change.

Missing my Jupiter LabCorp people who are...

Today, as I left my "appointment" with LabCorp after 2:30, and I must say that I am disappointed; not so much in the workers, although they hold some accountability, but I beseech the organization's leaders. Employees do not hire themselves, nor review themselves, nor will they hold themselves accountable for their job performance, unless they have a high degree of emotional intelligence and pride themselves on customer care. The organization's leader/manager must be aware of the lack of customer care, compassion, patience, kindness, and everything else that embodies WORKING WITH HUMAN BEINGS. I wrote that in all caps to underscore the fact that if you CHOOSE to have a job where you are servicing people, then you must have the capacity to manage your attitude and serve in the spirit of compassion. A smile goes a long way.

Nothing personal, because there are many other areas of life we can work without needing to embody a spirit of kindness. Janitorial, sanitation, and other areas where you do not need to interact with people who come for human services. Again, this is an organizational issue. Choose wisely the heart and face of who will embrace the people who walk through the doors of your company: it is your responsibility! Train your people in 1.) Customer service excellence 2.) Emotional Intelligence. Don't fire, just train them; first...

So I decided to book my blood work a month before my appointment because I take Accutane, and I completely regret going here. I walked in at around 7:45 and my appointment was at 8. I then sat there for 2 hours waiting around , and I walked up to the front numerous times telling them that I had class at 9:30. She just kept saying we only have one worker, in which there were only 4 people in the waiting room. I don’t even know what was going on, but I sat in there so long only to miss half of my lecture , and given an attitude by an older woman. I told her many times that I’ve been sitting here for almost 2 hours she just didn’t acknowledge me. I will never come back to this location. Waste of time and waste of my class. Just drive right down the road to to the burns suite. So...