Hannoush Jewelers — Local services in Northampton

2025 BEWARE GOLD SCAM AND DIAMOND SCAM DO NOT GO WITH JEWLERY !! BEWARE !!

UPDATE ALERT HANNOUSH HADLEY AND NORTHAMPTON FALSE GOLD TESTING AND FALSE DIAMON TESTING.

I've done a huge amount of buiness with hannoush over time but dont get scammed! This chain is known to scam people with false testing lowball prices and false test redults ! Stay away!

I came into hannoush with a 9.2mm stone that mimicked a diamond so well it passed the digital diamond tester on camera. It passed the associate using the microscope and inspecting the inclusions. Then runs it through another machine to make sure it wasn't lab. Which again the associate on camera showed me it was not lab. He weighs the what he called a natural diamond . The scale and says 3.06 carat which is anywhere between 30-70k+ retail or wholesale...

I bring it to another local dealer who has nothing but his eyes. I told him I brought it to hannoush it passed all the tests. He looked at the diamond handed it back said great fi f but needs to be recut.

I GO TO HANNOUSH 2 WEEKS LATERBEFORE MY SALE IN NYC!!! AND THE SAME ASSOCIATE SCANS THE DIAMOND AND IT FAILS. LOOKS AT IT ONCE WITH A LOOP AND SAYS CZ!! AGAIN ON CAMERA. IT PASSES NONE OF THE TESTS AND MY 30K SALE TURNED INTO ABOSLUTE TRASH.

The associate admitted to not knowing how to use the machine to test for diamond. He gave me false test results and cost me thousand of hours of time.

I hand them a pile of gold diamond ring and old 8k scrap THAT HAS BEEN XFR SCANNED!! I TAKE OUT TWO DIAMOND RINGS AND SAID AS LONG AS I CAN KEEP THE STONE I CAN SELL IT TO YOU THEY AGREED AND WENT TO TAKE THE STONE OUT.

THEY COME BACK AND NONE OF THE GOLD THEY JUST SAID WAS REAL WAS NOT REAL AT ALL. THEY BRING A TRAY OF NITRIC ACID OUT FOR ME TO USE?!?! BECAUSE THATS SAFE RIGHT??? ANYWHO THE SAME TEST SOLUTION I WAS USING AT HOME GAVE ME COMETELY OPPOSITE RESULTS SO I HAD IT XFR SCANNED AGAIN AND READ AGAIN JUST ABOVE 8 CARAT GOLD.

THEY SHOW ME MY DIAMOND RING THAT WAS NOW SNAPPED IN HALF AND COMPLETELY RUINED.

THEY SAID NO THANK YOU WE DONT WANT TO BUY ANYTHING. NOT EVEN THE NOW DESTROYED RING...!!!

YOUR COMPANY CANT TELL DIAMOND FROM CZ AND EVERYONE I SPONE TO... THATS BÈEN IN THIS INDUSTRY LONGER THEN YOU HAVE BEEN IN BUINESS!!!! ALL SAID THE SAME THING...!!!

"HANNOUSH JUST STOLE YOUR DIAMOND, THERE JUST THAT TYPE OF CHAIN JEWLERY STORE ;THAT CAN PULL THAT ON CUSTOMERS"

I STILL TIPPED BOTH THE STORES AND THE STORE OWNER AND ENDED UP MAGICLY LOOSING THE 7TH FRANKLIN MINT 1OZ SILVER COIN ONLY TO BE IGNORED WHEN I ASKED WHERE MY OZ OF SILVER WENT ... STORE OWNER ..,"GO CHECK THE COUNTER 3 DAYS LATER" ...

FRAUDS DO NOT BUY DO NOT SELL AND I HAVE REPORTED THIS TO THE BBB!!!

ASSOCIATES AND MANAGERS CANT READ A SI.PLE GOLD OR DIAMOND TEST!!

DONT GET SCAMMED DONT HAVE YIUR JEWLEERY OR...

I dropped off a watch to get a link put back into and was told the gentleman picks them up on Wednesday. So today I went in to find out if he said he could do it and the lady laughed in my face and treated me worse then I've ever been treated in any jewelry store... once I get my watch I will never be doing business with them again and absolutely will not ever recommend any uses their services!!! So i got a call to try and restore their relationship with me and it was a really nice gesture. I got the call my watch was back and fixed and when I picked it up the same lady who had laughed in my face literally acted like nothing ever happened... all in all its seems like a good team with one bad seed!!! Idk if id go back but watch was fixed and it was very...

My fiancé and I picked out my engagement ring from this location 2 years ago now. A little back story to this first visit- we wandered through 5 other jewelry stores where no one acknowledged us before landing here. This weekend, we had the pleasure of revisiting Cindy and Alice to pick out wedding bands! We loved working with them so much so that we traveled from Boston to continue working with them. They take their time with you, make you feel like you’re apart of their family and are all about providing quality service at fair pricing. They even add some ambience to their bathroom (with a nice smelling candle) for you!

All jokes aside, they are extremely knowledgeable about their jewelry and their expertise is unmatched.

10/10...