Kestrel — Local services in Northampton

I’ve been a loyal customer of Kestrel Shop for several years, and it remains my favorite place for jewelry and unique gifts. Their exceptional customer service and high-quality, refined items truly stand out.

Earlier this year, I was heartbroken when a ring I wanted sold out, but the staff at Kestrel went above and beyond to find me a replacement. They kept me updated throughout the process and eventually found a ring that was even more special. The day I picked it up, I felt overjoyed, and the staff made me feel like the most important person. It was a superb customer service experience.

Kestrel Shop also offers a variety of unique gifts, including handcrafted pottery, house plants, charming home decor items and even baby gifts. Their pricing is reasonable for the quality, and the website is easy to navigate, making it simple to find what you’re looking for ahead of time.

If you’re seeking one-of-a-kind jewelry or gifts with outstanding service, I can’t recommend Kestrel...

Gorgeous shop! Everything is beautiful quality and so thoughtfully curated, I never miss an opportunity to stop into Kestrel when I visit Northampton from Maine. Ive ordered with them from the website multiple times as well and have had nothing but positive experiences (well packaged + prompt shipping and good customer service) Ive purchased some of my favorite pieces of jewelry from Kestrel but also artwork, artisan pottery, incense and perfume oils. This is the perfect shop to treat yourself (or someone else) to hand-crafted unique treasures. As an aside, this place smells amazing and the window displays are works of art in and of themselves that worth checking out. Highly recommend if you're visiting the area or looking for high quality, unique...

I haven't visited the store myself (as a I live out of town), but my mom bought a necklace for me as a gift from them. The chain of the necklace broke on me (not because of the quality - it was my fault). I went to numerous jewlers to try and get it fixed (none could help me) so I contacted the store who worked with me and the artist to get it fixed. They were all so nice, great to work with, and got it done in a timely manor and I only had to pay for shipping. I highly recommend them and am definitley going to stop by the next time I'm...