Shop Therapy — Local services in Northampton

I WISH THERE WAS A ZERO STAR OPTION! I am completely appalled by my latest experience here. I’ve been shopping here since i turned 18 and never had any issues. On Saturday July 19, i went into the store with my best friend and immediately felt the eyes of a certain older employee. We went upstairs and purchase some items because we are over 21, came back downstairs just to browse and ended up finding some cute rings and we wanted to get matching ones. The woman at the counter with dark hair in a low ponytail and glasses, kept starring at us the ENTIRETY of our time there and while we were looking through the cheap rings she was STARRING at every movement we made and we could feel her energy. We were ready to cash out and i already paid and she goes “Now where’s the mood ring” confused i go, I go “I don’t know i didn’t purchase a mood ring” and she proceeds to tap on the box, insinuating that i stole a ring. Stunned, i repeat my answer, honestly i was left speechless. She was watching my best friend and i the entire time she knew we didn’t take anything. I then proceed to put my purchase from upstairs and my purse on the counter and tell her “Do you want to check my bags?” I was completely fine with her doing so and i stated that multiple times, i had nothing to hide; i even patted down my pockets. She said “No, if you say so” Because she KNEW I didn’t have anything and she just wanted to feel powerful and try to embarrass someone. After asking her to search my bags multiple times she refused and i walked out. Furious, upset, and embarrassed i called the store in hopes to speak to a Manager but unfortunately had to speak to that same woman claiming to be the manager. I didn’t get her name and I didn’t know i was speaking to her on the phone until she cut me off and asked me for the ring back, i told her i don’t have your four dollar mood ring, you can check your cameras, i offered multiple times for you to check my bags, i patted myself down, why do you keep trying to push this narrative? She then starts yelling at me; wouldn’t let me speak, called me fourteen, despite WATCHING me go upstairs and make a purchase with my ID (my thing is if im fourteen why do you feel so good arguing with a fourteen year old, you’re a grown woman and that makes you feel good?) and said she can SMELL fake from a mile away with my jewelry and with my perfume, and my clothes and my hair, talking about my appearance. This is a grown woman! She admitted to profiling me and said if i come in again i will be profiled again. She was only watching my best friend and i, who are women of color; watching us like a HAWK i should say bc she did not take her eyes off us the entire time. Because of my appearance she was profiling us from the minute we walked in. I come to Main Street after visiting my grandma’s plot because she’s buried 3 minutes away from there and i like to go there afterwards to feel some good energy and get my mind off the cemetery, and this experience completely ruined my day. I’ve never been racially profiled to this extent before, i’ve never been accused of stealing. I am completely horrified at the incompetence of her behavior and her customer service skills, she clearly is looking for some power and needs some serious healing. The utter disrespect and lack of common sense is completely ridiculous and unprofessional. Now i know not to support this business NO longer. I wish she would’ve tried to do that BEFORE my purchase because i wouldn’t have purchased anything; but due to their no return policy i’m burdened with these items that have been tainted by that nasty women’s energy. I would hate to work with her i just know she’s a nightmare of a person. DONT shop here unless you wanted to be profiled, judged, and humiliated by grown women who don’t have their light anymore, just looking to drain the energy and light of other people. If you’re going to sell metaphysical items, please hire employees with good intentions and good energy, because that was completely dehumanizing and humiliating, and just disgusting....

I was recently looking for a very specific item that this store carries, and the size of the item was a very important factor in my decision. After browsing and checking out a few different options, I was startled by a female yelling and literally charging across the showroom towards me. While comparing items I had temporarily put one of the items in my pocket to check the fit. I was doing this right out in the open while speaking to my husband about how the fit was. Unfortunately this employee had apparently been watching on a security camera and immediately assumed I was shoplifting. My husband was next to me with a wad of cash ready to make a purchase, but the employee made an impulsive decision and reacted very poorly to the situation. She refused to speak about it in a civil manner and instead just kept interrupting and speaking over me. Before I had a chance to tell her what was really happening, she told us to leave immediately and never come back. Well, that's something we are on the same page about at least - we will NEVER be...

Shop Therapy Northampton is hands down the best head shop in western mass. Erica the owner is obviosly exceptional when it comes to picking and making sure her employees are trained to give you their 110% customer service every time you come in. Donovan the man upstairs; the man with the jams is a manager I really have to give a shout out to. His extensive knowledge and access of the hundreds of unique glass pieces all having a different purpose is second to none. His amazing experience with herbal supplements and pure CBD (WHICH THE MEDICAL DISPENSARIES DON'T HAVE) was a game chqnger for me. and his impecable vaping experience with their sister store "The Vault" right down the street makes Shop Therapy a icon for Northampton. Erica, Donovan, Holly, Matt have impacted my every day life with their incredible customer service and knowledge behind their...