Urban Exchange — Local services in Northampton

I have been going to Urban Exchange in Keene and in Northampton for many years, probably at least 10, and the customer service and shopping experience have always been pleasant. The one disappointing factor is that I have very rarely found clothing in my size. Nonetheless, my mom, my friends, and I would always stop in just to check and see, usually, all leaving empty-handed because we didn't find things in our size.

Just today I was checking the website and found out that they only accept consignments up to a size 14. That is below the national average American woman's size of 16, or XL. There just doesn't seem to be any reason in 2022 to reject consignments from accepted brands such as Eileen Fisher, Madewell, Johnny Was, and Anthropologie just because they are above a size 14, all of these brands have had successful size-inclusive campaigns in the past few years. Perhaps the argument is that there isn't a market for these sizes. To that, I'd say, if you stocked these sizes and accepted consignments in these sizes, you would very likely find a market.

I don't write this review in an attempt to be vindictive. In fact, I will gladly amend it if I ever find out this policy has changed. I just feel disappointed in this policy, which is exclusionary...

Please, please avoid bringing any of your clothes for resale here! I brought approx. 6 items, most of which were designer and listed in shop for around $60-$100, and then came back to check my balance and found that of the items sold I had only gotten $40 of the profits, and worst of all the shop "donated" the unsold items without a word. When I asked for clarification, shocked that they had done such a thing, the associate plainly stated that they "changed out their racks seasonally," and everything not sold was donated -- keep in mind they had all of my contact information and should have called me to tell me my items were...

I have ordered online via social media and have always been so happy with the products and customer service. Becky who handled my first request even took the time to hand write me a little note which I found inside a purse I ordered, what a day maker! I’ve now ordered shoes and slippers as well and a few other items including scrunchies, clothes, accessories and jewelry and I’m constantly blown away by the quality of the resale valued items, the fair pricing, the customer service and the speed in both response and receiving my items by mail. I can’t wait to visit in store and see it...