Arhaus The Loft — Local services in Norwich Township

Absolutely terrible experience and will never buy anything from Arhaus or the Loft again. We gave the manager and company a chance to make it right and do the right thing to help us get our issue resolved, but they did not help us. We purchased a marble table for $1600 through the Loft and had it delivered to our new house a few months ago which we were waiting to move unto until we got married. The table had never even had a meal eaten at it, we didn't even have chairs for it yet, and huge pieces of marble fell off the table unprovoked, shattering on our wood floor and almost landing on my husband's foot. Buying it at the Loft, we expected there could be imperfections, but to have the table falling apart before the first use for a product they keep telling me is "4,800 in the store" is absurd. When I notified the manager, he acted like we must have stored it incorrectly and told us to glue it back together. It has been sitting in the same spot the moving company sat it down in from the store into our home. So disappointing for a company that pretends to pride itself on quality. Do yourself a favor and buy a $10 table from Walmart before buying a $1,600 table which we now have to get rid of because we don't feel safe taking the chance for marble to fall on a friend or...

I had good experience in the past at this location and purchased many items. I recently bought a media console that narrowly did not fit into my basement stairs. I know they technically have a "no return" policy but they have permitted it when the piece doesn't fit your space by way of store credit - not a refund.

In this case, I've left 4 messages and have been patient with the store. Each time I was told that the store manager would call me back and that neither the person I was talking to nor anyone in the store would be able to help. I'm not sure how to have the manager call me back short of driving all the way there with the furniture. The piece is still in their bubble wrap since I have no use for it but it's taking up space in my house.

Returning a call seems like a minimum thing one can do for a good customer. It seems that the prior manager is no longer the manager. I'll update if I receive a call but has been 5-6 weeks at this point.

Edit: After not receiving any feedback on this post after two months or calls back, I sold the piece myself for about what I paid. I will not be returning to this store. If you purchase anything here, assume you’re done with the transaction as soon as you...

We have purchased two things here. I will say, the staff is ALWAYS attentive and follows up. One table, we were really happy with. FYI, their tables are coated in stone they are not completely made of stone. That is something I wish I would have known ahead of time. We also bought an armoire / china cabinet. Or so we thought; turns out it's a media console with two added chests on top. The pieces were placed on top of each other so we figured they were off because it wasn't fully put together in store. Well, turns out the pieces aren't meant for one another and the table does not bear the weight of the chests and the pieces don't actually fit together. Not to mention, we were given all of 6 screws, and had to buy more to reinforce the piece. I suggest HIGHLY researching pieces that are not a straight forward one piece item. In this case, it was a "modular" design. We were disappointed, however everything is final sale. This place is good for discount furniture but there are always aesthetic flaws,...