Mala Hotpot Hilliard — Restaurant in Norwich Township

Excellent service and food!

The wife and I came here on a Friday. As it is relatively new, there wasn't any wait and we were seated immediately. The restaurant is bright and cheery. Very welcoming.

They take Covid seriously. They have a forehead thermometer scanner at the front, their utensils are wrapped, and each booth has plexiglass separation reaching several feet up.

The tables use induction heaters for the hot-pots, with ceramic covers around the bowls. No flames, and no worries about getting burned! One per person, no need to share.

We ordered hot tea, and even though they didn't have any ready, they were nice enough to provide hot water and tea bags!

For our meals, I chose the Miso soup base with Beef Belly slices, Seasonal Veggies, Wood Ear mushroom, Ramen, and Fried Tofu.

After about 2 or 3 minutes, our soup base was brought out on a robot cart. Very cute! Our server poured it into the pots, and started the heater.

After about 10 minutes our selections were brought out. Wow! Tons of food. A full tray of at least 18 slices of beef for me.

The veggies, ramen, mushrooms, and other pickings were all nicely put into a bowl, overflowing.

Once the pot was hot, we started cooking and eating.

All in all the food was very good. The miso was absolutely 100% flavorful and some of the best I've ever had. No complaints here!

The house mala dipping sauce is very good! A little heat, but nothing anyone with the most sensitive palate would complain about.

After our meal, our server gave us two little moon pies with our check. It was a nice touch. Altogether our meal with drinks was $49 and change. This is typical of hot pot and isn't at all outrageous.

I recommend this place. I will definitely be back to try some of the...

As of Dec 2022, this is only one of two hot pot places in the Columbus area that I am aware of. In general, I liked the food, options, and price. This restaurant is also better than its competitor for newbies (If you’ve never had hot pot before) due to its menu options and sauce options. Also less busy (don’t have to wait for an hour for a table) and better atmosphere.

Location: this is in a plaza with a big parking lot and has no issue with parking. Plenty of spaces to park and not far. It’s right next to an Asian grocery store (Cams) so you can stop by and grab some stuff either before or after your meal.

Food: I ordered the chicken and mushroom broth. It was excellent.

Price: of all the hot pot places I’ve been to, this has standard pricing. The combos are cheaper, but you don’t get to personalize it as much as the a la cart items.

Atmosphere: I liked that this restaurant had add booth tables so it was nice and comfy. There is a robot that delivers your drinks and food. I went in a Wednesday night and you didn’t have to wait for a table. There is a sauce bar that you help yourself out to. It’s nice that there are already some premade sauces for those that haven’t figured out how to make your own. There is also complementary dessert (red bean soup) that you also help yourself.

Staff: nothing of note. Not amazing but not bad. So I’d say good service. Though, it would have been helpful if he told us that there was a sauce bar. Also, the red bean soup is...

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Hello everyone and welcome back in today’s review we are going to be reviewing MALA HOTPOT HILLIARD.

This is our very first time visiting this restaurant and we wanted to pay attention to details to rate it with honesty and to be fair.

What makes MALA HOTPOT HILLIARD so special and unique in comparison with others?:

No waiting at all. Great customer service. Food was amazing. Nice and clean facility. Free parking lots. Wheelchair access. Friendly service and they are always happy to serve. Nice environment. Cozy place. Fair price in comparison with all you can eat. Perfect place for everyone. Bring your family, friends, have a date etc. Amazing place. Food’s sizes A+. No take outs available unless you pay for, for example if you buy your meats, soups etc. it’s fine however no salad bar takeout available. Combos includes salad bar(We loved it).

Observations and recommendations:

Menu should have pictures included to make it simpler specifically for customers that never been there before a menu with pictures of what it’s offered attracts more clients.

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