Upheld by Fabric Farms — Local services in Norwich Township

A hefty $1200+ deposit and a 6-8 week timeline to make curtains. After 9 weeks I called. FOUR TIMES and they just didn't bother responding. It turns out, they just didn't make them b/c my deposit wasn't "large enough"- they never asked for anything else and zero communication. They didn't offer a discount, no apology at first, then tried to increase the price even though the project didn't change. I also had to call SIX times to get an itemized copy of my receipt to see what the deposit covered. Dawna kept saying they outsource the curtains so it wasn't their fault. This isn't just poor service; it's a complete abandonment of professional accountability. I was able to at least get my fabric I paid for and I am having someone make the exact same curtains for $600 (FF was $1400) and the rod is $350 (FF was over $1000 plus installation). Also Dawna hung up on me twice because she didn't want to give me a copy of my receipt. She is a rancid cherry on a...

Really sad to find out that Fabric Farms is discontinuing the sale of upholstery and sewing supplies in-store! I've been a customer for 2 decades and appreciated not only the supplies but also the support and knowledge of the staff while shopping for DIY projects. Shopping online won't be the same experience, even if pickup is available. I was able to purchase some foam in-store today but after going home and checking out the website shopping platform, I'm sad to say I'll probably look elsewhere to purchase supplies from now on. When I clicked on foam it says page not found. When I looked at shipping costs it says it's hard to estimate. I hope you'll reconsider this new direction. Even a few in-store shopping days a month would benefit...

Updating my review as management contacted me IMMEDIATELY to resolve the issues caused by this one worker. As I want to support a local owned business - I am updating my review as he offered to personally manage the project from here on. Unfortunately I’ve already gone with another company, but I will say the work in the warehouse looked good. I still would ask for someone else if you come across Dawna. She was a terror to work with.

THE WORST CUSTOMER SERVICE! They do not follow up, they do not take notes of your conversation, and then blame their customers for their lack of organization and documentation. So rude and unprofessional.

I recommend going elsewhere and if you do go and Dawna is helping you ask for...