Home Appliance Solutions — Local services in Norwich Township

The one star is for delivery. I had a great experience with the sales staff and was happy with my purchase. Delivery was scheduled for a week out. $80 for delivery, set up and haul away of the old one. I get home and my old washer and new washer are sitting in the basement. My home is old, the pipes are corroded. Fine. No problem. They declined hauling away my old washer. The delivery guy said no problem, call and reschedule the delivery. When my mother called the store to reschedule, she was told it would cost another $80. She was upset but was told that's the way it's done so she paid. I got home, spoke to someone over chat. They had the manager call me. Apparently, the delivery person took pictures, spoke with the manager at the store and they both decided they wouldn't unhook the old washer because they didn't want to "ruin my home with a possible leak." So, according to the store, the only viable resolution was, they refunded my mother and I have two washers in my basement. I either have to pay them $80 or take care of it myself. I would rather pay someone else to take care of it rather that let those scammers back in my home. This is what they didn't want to ruin with a "possible leak". A concrete floor right next to a drain. Then I had to call back because I didn't receive the $30 hoses I had paid for. They requested that I come into the store to pick them up. Nope! They said they would refund it to my card. Let's hope. Moral of the story. Buy from them only if you don't need delivery! Their sales associates are good but the rest of their customer service sucks. I really don't like being cheated...

Buyer beware!

I stopped in to check out this new appliance business in columbus. They sold me a set of new scratch and dent Electrolux front load washer and a dryer. I was assured these have been fully tested. Fully working and full factory warranty.

Now these things are a pain to move so I let him upsell me on delivery. Plus the old appliance removal up charge, plus a new cord, new supply lines and new duct. All of which I had or could purchase cheaper, but they won’t do the install without upwelling all new supplies. Whatever, I was in an easy mood that day.

My total was $1298 with tax. I go home and log into Home Depot and see I can get the same set, with all of the same things listed above, BRAND NEW for $1302 after tax.

I debated calling in to cancel my order but decided to honor it and support this new local business. Big mistake.

The delivery guys came 4 days ago. They were great btw.

They didn’t have the right power cord (which was discussed in advance) so I had to go to Lowe’s and buy the the needed cord to install. Nice relaxing Saturday morning right....

After they got them hooked up the dryer is making a terrible grinding and rubbing sound. Obviously these were not tested and now I have a heavy piece of gargbage at my home.

I was assured it would be taken care of.

It’s been 4 days. I haven’t heard from Home Appliance Solutions nor do I expect to.

Horrible product. Horrible customer service. Never again!

Jeff -...

A Five-Star Review for Home Appliance Solutions – Hilliard, Ohio

I want to extend a huge thank you to Home Appliance Solutions in Hilliard for their outstanding service and fantastic products. I recently got a Frigidaire stainless steel refrigerator and a deep freezer, and I couldn’t be happier with both the quality of the appliances, the timeliness and the customer experience.

I had the pleasure of working with Jordan, who was incredibly knowledgeable, patient, and helpful in guiding me to the right products for my needs. She made the entire process smooth and stress-free.

Special thanks also to Maurice Douse, who handled the delivery. He was professional, courteous, and went above and beyond to ensure everything was installed perfectly. Maurice did a spectacular job—his attention to detail and care during delivery really stood out.

If you’re in the market for new appliances and want to work with a local business that truly cares about their customers, I highly recommend Home Appliance Solutions in Hilliard. Thank you again for everything!

Kindly,...