AKIRA — Local services in Norwood Park Township

I went to the store on January 2nd and purchased the New Vibration Metallic Blazer in Fuchsia as well as the matching pants. Since the store didn’t have my size, I had to place an online order. I was informed by my cashier, Marpi, as well as another associate, Vitace, that if I had any problems with the items I could ship them back to receive a refund to the original form of payment. The jacket and pants came in on January 7th and were still ridiculously large for a size small, so I shipped them back the same day. As I have the receipt from UPS, I was able to check the tracking number and see that an Akira employee received the items on January 10th. I waited 6 days, just in case, for things to process and when I still didn’t see the funds back in my account, I reached out through live chat (the only available option, as they have shut down their phone lines as well as their email link) and was connected to possibly the rudest customer service representative I’ve ever had the displeasure of speaking with. After explaining the issue and providing the necessary information, “Chris” told me to give him a moment, which is when he abandoned me in the chat. A moment later, karma came around and stuck him with me again. After having to provide all of my information a second time, I was told I would receive my refund 3-5 business days from that day, the 16th. On January 23rd, I STILL had not received my refund so I went to the store to ask the manager, Aritzia, for help. She seemed concerned and mortified that it was taking so long, and she gathered all of my information to try and help me and sent it to her customer service chat. We exchanged phone numbers to keep in contact regarding the issue, and on the 25th, she told me that refunds may sometimes take up to 10 days and to reach out on Monday if I still hadn’t received it. Obviously, I did not or I wouldn’t be writing this, so I let her know once again. She informed me that “they tried to refund it and they had to send the issue to finance because there was an error with the refund.” She then said she’d ask if we could just resolve the issue in store (cash back) and that she’d get back to me soon. That was on Monday, February 6th, and still nothing had happened, so she followed up again with customer service when she came back to the store after the weekend. Yesterday, February 14th, she said the refund was pushed through and I’d receive it in 3-5 business days. As I write this it’s 3am on February 15th and the refund has now finally reached my account. Aritzia is an amazing and dedicated manager and I don’t know what I would’ve done without her continued help and patience...

You really have to be careful shopping in this location.Their stuff is super sensitive and has mood changes.The cashier was dancing under the load music in the store and not giving me any sign to approach the counter.Talking to a costumer of mine on my phone I made several eye contacts with her but still standing on the line.Hanging up my phone she asked if I am ready to pay!?Yes ,I was for about all that time she was dancing .We all have a busy every day life and I have been answering my phone many times being somewhere shopping.I think we all have those moments and I am not the only one.The girl behind the counter got upset and start crying after I said I can still pay even being on the phone.She left her station and another employee approached me to teach me a lesson what my attitude should be and that I have no idea what people are going thru.He also said she has a bad anxiety. I am sorry for her.We all do have bad moments.And it is not my fault by any accounts if someone is feeling emotionally unstable.We all been there at some point. I think the store should do something about their worker who is going thru hard time and provide them with proper support and care instead of blaming a costumer for the mental condition of their employee and not having a proper attitude toward their stuff. I am just a costumer who would never probably walk in that store again. Of course I did not purchase what I had in hand. The point here is,if you have an employee who has a hard time even temporary to deal with costumers and is having problems,maybe this person should be accomodated into a different department,if the management cares about her. I also find very unprofessional the fact that one employee is disclosing a personal information about another employee. This is a breach of privacy to disclose someone medical issues especially with a costumer.This is a total breach of privacy and an OSHA violation. Another thing was the inadequate reaction of the store manager.She literally did nothing about the situation. I am just a costumer,not a fortune reader,don't have a crystal ball to guess peoples moods,not a medical personal to see signs of any emotional instability in people.I was just one ordinary shopper. The Costumer service is not what it was and definitely needs improvement.Espessially in this store. Actually items a super bad quality,so I guess is equal of the costumer...

I got put on about Akira by a friend. Wow! Akira’s stores are the best when it comes to trends and fashions. 💯😍 So, at the Norridge location ; I went there in 2024 of December to look for a New Years Eve outfit and the customer service was more than excellent. They were so helpful. The guy that helped me find my New Year’s Eve outfit did a great, great, great job! He was giving me good advice. He knew about the merchandise, products and things that the store had and that it will fit me and that it will satisfy what I was looking for, for the occasion. The dress in the pictures that is one of the dresses that I had tried on; I ended up getting the 2 piece red set with a belt or corsage I think that is what is called. Good customer service, polite, good manners, respectful, helpful, gives you advice, friendly, most likely to have what you’re looking for, for the occasion. It’s a woman’s clothing and shoe store with other things purses and jewelry there too. I recommend Akira stores and this...