Express Factory Outlet — Local services in Norwood Park Township

My husband, my two kids and I were there yesterday. As soon as we walked in my older son saw the manager get on her radio while staring us down with what he called "evil eyes", and say something to someone- apparently the security in the store because the guard immediately started following us. My husband wanted to try on a couple of button up shirts and so he proceeded to do so, while we were waiting for him in the store; he needed a couple different sizes so I went back a couple of times to get him the shirts- one of the times I went to find a different size, the same manager came up to me, and with a rude attitude asked if I needed help with something and I told her "no I'm fine" and went back by the fitting rooms. There was another associate there folding clothes and the rude woman loudly said to her associate that people should be using the specific try on shirts so that they don't have to refold shirts- mind you my husband was the ONLY person trying on clothes, button up shirts to be precise. He immediately felt uncomfortable, gave the shirts to the one associate and we walked out. We decided to drive to Nordstrom and spend $200 there on a new outfit for the wedding we're going to. This woman should not be in a position where she manages others because she cannot even manage herself. Unprofessional, inconsiderate, and maybe even racist. I will not be coming to this location again because instead of being welcomed into a store where I potentially could have spent hundreds of dollars, my family and I were instantly hesitant about being there. If Express wants a good representation of their buisness, this woman should not be in...

I’d love for the powers to be to check my purchase history with This particular store location. Because embarrassing when you are followed around and stocked because they assume you’re doing something shady cause you come a lot then when doing a return you get harassed because of the tag but I can prove the purchase through my account with them also it’s an outlet and lets be honest they get returns and hand me downs from the retail stores. They don’t know how to do a return either, at least the old lady thinks if you exchange once and then you come to return the exchange you have to exchange again as in no money back. How the hell was I able to exchange I had to buy something lol. And then they say it smells like smoke. I smoke and yes I smoke in my car and yea things around will smell like it. As it may be unattractive it still a returnable item that isn’t damaged just a tag missing but I have the oroof of purchase via virtual application. I spend too much money here money I don’t have so when I have to return a $30 item compared to what I’ve not and won’t return it’s ridiculous to get this treatment. I’ve literally spent a part time salary at minimum wage for 7 months there alone on...

I came here today to find a quick outfit for an event I have this evening and not one person asked me if I need any assistance. There were about 5 employees standing around with very few customers in the store so it’s not like they were super busy and couldn’t ask if I needed help with anything. Nonetheless I grab a couple of things and headed to the fitting rooms and of course no one to be found so I proceeded to a door that was already open. I tried on a couple of things and wanted a smaller size. Since there was no one there I had to put my clothes back on and find a different size my self then back to the fitting room. This was the worst customer service I’ve ever had. I would not recommend coming to this express. If your able to go to a different...