Lands' End — Local services in Norwood

I just wanted to extend some gratification to Abigail for actually helping me with an exchange. I originally ordered two sweatshirts when they were on sale in the wrong size. The First Lady who helped me, I believe her name was Susan was basically telling me they couldn’t help because it was a sale price and that’s all I could get. Abigail went out of her way to go to the kiosk and get me the same pricing through customer service. Thank you for actually knowing how to provide customer service instead of taking the easy way out telling me to...

Very nice store, clean and well organized with a good selection. The sales items were easy to find. Staff was pleasant and helpful. I had a return. I brought the wrong shipping receipt. I offered to go get the correct one, but the person waiting on me said they could do the return without it. She then proceeded to scold me for bringing the wrong one. She treated me like I was ten years old and forgot my homework. And it went on several...

Horrible return process when returning items in the store that were bought online. I paid with a combination of merchandise credit and credit card. They took my merchandise credit away. I felt like I was in communist Russia. They would not allow me to exchange for items in the store. I left with no merchandise and no merchandise credit. What has happened to Lands End?? They used to be customer friendly and above and beyond with...