Staples — Local services in Norwood

Very unfortunate that I work close to this Staples and that this is the only one I can access from my job. I always have good experience at other Staples but this specific one needs their management reviewed. One of the copy machine's credit card machine has been down forever so we have to wait in line for only one working copy machine. As I wait frustrated for the working machine trying not to show it, the person before me is working faster to free up the machine for me to use. Once I get on it, there's a person waiting for me, also frustrated, and I have to rush not knowing if I'm making any mistakes. Its a very unpleasant feeling. The fax machine runs much slower than other Staples' fax machines (and there is only one fax machine). Every time I go to the fax machine, there's always a message that says "replace drum" and sometimes there's only 1 or 2 service reps behind the desk but they're busy with a line of customers. I'm sure they work hard and are overworked. The Indian lady is very nice. Sometimes if I need access to the computers I have to wait a while since they only have 2. Other Staples have 4. I've been to this place numerous times and usually have to spend a minimum of 30 minutes to an hour each time. I can't simply come and go. I dread coming here but sometimes I have to. I urge the DM to review this store and to make necessary changes by adding more employees and updating their outdated equipment. This store is not a good reflection of real...

Terrible experience at the Printing Service desk. I went in this morning so I could print a small PowerPoint. A simple task one would think. Apparently not for staples. The first gentlemen seemed very perplexed that I would request them to print a PowerPoint. After I emailed them the file I then was interacting with the woman on staff, when I asked her to print it in the notes view, she proceeded to scoff at my request and said, “do you know how to do that?”, so I asked her to select a few buttons which she then did not and continued to click whatever she wanted. Then she said, “I don’t know what you want me to do”. I then decided it was best I go to another printing center since there are many to choose from and I didn’t need to give my service to such rude people. I went 2 minutes up the road to FedEx where the gentlemen greeted me with a smile and was able to print my PowerPoint in 1 minute, even with the same old as hell computer staples had. I was also planning on buying a new desk chair which range from $150-$300 but forget giving my money to this establishment. I will never understand people who work in the service industry and treat customers so horrid. GET ANOTHER JOB IF YOU HATE...

BEWARE This store notoriously overcharges everyone. I went in three times over the course of one week. The first time they rang up the same item multiple times and overcharged me 10$. I went back in the store for a refund. The second time, as I was checking out, the person in front of me in line was saying he was overcharged for 20$ (One item, rung up multiple times) they refunded him. This is the point at which it became sketchy to me. The third time- they overcharged me 13$ ringing up the same pack of pens three times. I had to go back in for a refund

Be careful. There is some predatory activity going on in this staples. The employees totally cannot be trusted. Go to a different store. I will...