Starbucks — Restaurant in Norwood

Not sure if staff at this location is trained well, I ordered Mocha Frappuccino here and they made it with chocolate chips or orie flavored which made it extremely sweet. I called the store and the person offered to re serve provided I visit again, I went 30 mins later showing the drink and told them to make it as per menu without adding any chocolate chips. Also suggested to use 3 pumps ingredients instead of 4 to reduce sweetener. However to my surprise when she served again there was no difference in taste on top of that this time the whip cream was topped with chocolate sprinkles 😡though was not requested. There was absolutely no difference in what they served earlier and reserved. Also I couldn't feel the ice in it which could have made it more stronger than regular. Need to really match the original taste of the drink. This has happened again 2nd time , earlier through drive through last year but that time they could fix it. Not sure why don't they just make regular Mocha Frappuccino 😡, like I have at other stores , or are they using different beans , flavors 😡. I appreciate their attempt to reserve as the person over phone said the staff is getting trained but it made no difference for me as I had to through all 4 drinks and...

As a customer in the drive-thru line, I couldn't help but witness an unsettling incident involving a team member named Harry and another employee, Alec. While waiting for my order, I observed Alec approaching Harry, who was juggling various tasks like managing the drive-thru orders and food preparation.

Alec questioned Harry about whether he had instructed Tania to complete a brief spring training , emphasizing that it only takes 5 minutes. Harry seemed uncertain and mentioned not remembering if he had assigned the task to Tania. This response seemed to trigger a confrontational reaction from Alec, who pressed Harry on how he could forget specific instructions and insisted that he had explicitly told Harry to instruct Tania on the designated day.

The atmosphere became tense, and as a customer, it was disheartening to witness such unprofessional behavior in what should have been a seamless drive-thru experience. I hope the management addresses these issues to maintain a positive environment for both...

The best $7.00 I ever spent here was the $7.00 that will save me from ever going back to this store. It was a great Saturday morning and I thought I would treat myself to a specialty coffee. The store was clean and inviting; there were a few other customers in the store, my order was taken immediately and then things went downhill. My name was never called and after several minutes I inquired about my drink. The person who seemed to be the supervisor pointed at a drink that had been on the counter for several minutes and told me that the drink was mine. I questioned that the drink had someone else’s name on it and I just received snappy attitude and curt disregard. I left the drink on the counter and left. This treatment is not the Starbucks “experience” that customers are led to expect. I paid $7.00 to find out that Starbucks is not worth the bad attitude on an otherwise...