ABC Warehouse — Local services in Novi

Came here 12/3 to pick out a stove. Joe helped me out. I told Joe that this was my first new stove and all my other stoves had been gas before but I didn’t have the hookup for that in my new place. I also told him that I had a truck and I would come and get it myself. He said that wouldn’t be a problem, the stove would be here.

12/4 I come in to pay for and take delivery of my stove. Surprise! The stove wasn’t in stock. Joe and I made no mention of delivery since I have a truck. Thinking that the stove would be there I had already removed my old stove to the curb, putting me in a pickle. I work the next day so I can’t be there for delivery and I wouldn’t be able to pick it up from the store until Wednesday, which I can’t do because I’ve got kids to feed. After scrambling to find a place to deliver it to, I was then informed that since it wasn’t an installation that no chord would be given for the stove to operate!

What?! I had informed Joe that I had never purchased a new stove before, let alone an electric one. How was I to know that there are three different choices for the power source? What would have happened when I picked it up myself? Would I have been informed then that there was no power source or would I have gotten home only to find out then that there was no power source? Not to mention, they don’t even sell the power sources in the building! I would have been royally screwed!

While I did wind up getting a good deal on the stove, it is getting delivered to another place, which I then have to go pickup- with no power source, I got hosed on crucial information as a new buyer. Highly...

Paid for dining set. One of the chairs are defective and the sales associates are not very eager to resolve the issue. Angelo one of the store managers didn't follow up with me regarding the matter. I have had to call 3 separate times and other sales associate only told me they will call me back and of course no call back. I had to call again today and the manager Angelo claims they just got a response 2 days ago and he thought someone called me. Now my chair is not in stock and they don't think it will be available at all to get. So now I have to swap out a chair at their location for a floor model. The tone he provided me on the phone of not caring and telling me that I can call back when I have a better attitude. I spent hard earned money and I asked him if he was the customer and I was the salesperson would he want to settle for the lack of customer service and communication. The general manager is who sold me the set and it seems that it was never a option to talk to him. Always was told he was on vacation. I will never ever purchase a item from ABC Warehouse period. Don't care which location. Nobody knows procedure for issues like this. The treatment of these ppl who work off commission in this day and time where none of us could be working is so astonishing. NEVER AGAIN EVER. Worst store I have ever shopped at and I have dealt with horrible customer service before but none as...

My boyfriend and I were desperately in need of a fridge because ours broke 2 weeks ago and we have been living out of a cooker in the kitchen. We also wanted to get a dishwasher since our has been broken for a few years. We went into ABC Novi and I cant say enough good about the experience. John Camarata the store manager helped us. Our home has a strange layout and he was able to help us figure out a slightly smaller size fridge to be able to get it in with no issues. He helped us with all our needs for the fridge was honest and extremely informative and helpful. He also helped us with a dishwasher, took us to one and that's the one we ended up loving and it matched our fridge perfectly! He even promised his delivery men would be great. They were FANTASTIC!!! As mentioned above our home layout is a little strange. Trevir and Brandon our delivery men made it look easy to move out the old fridge, and move in the new one. Both were extremely hard working and very nice. We had an all around GREAT experience with ABC Novi and we will be recommending them to everyone. We will be back there for any future home needs, they have us as customers...