HomeGoods — Local services in Novi

This Novi Home Goods store has always been my favorite. All employees are helpful, knowledgeable and courteous. Exciting to find awesome treasures and cute little knickknacks. Shopping at Home Goods takes me to shopping heaven. What’s more fun than decorating my little piece of heaven on earth. Home Goods makes that possible for me. Love it…

Another wonderful shopping trip at Novi Home Goods. Entered store and immediately my eyes were attracted to several items all at once. Exciting tug of war to choose isle to begin shopping. Shopped at slow pace and literally covered entire store, twice. Filled basket with adorable Christmas presents. Store clean, orderly and checkout associate pleasant and courteous. Thank you.

Store well stocked with beautiful goods in every department. Shopping at Novi Home Goods always exciting and pleasurable. Checkout associate (Maggie) welcoming, kind and capable. Exited store extremely happy customer. Thank you.

Visited Novi Home Goods recently for over an hour of fun. Store stocked with beautiful goods with plenty of clearance items. Entire experience pleasurable and exciting. Thank you…

Always exciting to shop at Novi Home Goods. Nice variety of goods displayed throughout store. Specifically looking for sauce pan. Found a beautiful All-Clad 2.5 Quart nonstick sauce pan with glass lid. Love All-Clad products. Checkout associate (Star) polite and caring. Exited store beyond happy with smile on my...

I have been a loyal customer of this store for many years and have always had positive experiences. Unfortunately, my visit today was incredibly disappointing due to the behavior of a staff member named Nikita. I was trying to return an item with the original receipt, but Nikita insisted it was not valid, despite all prices matching and the receipt being in order. She mentioned the tickets were different, which seemed to be a misunderstanding on her part.

When I expressed my frustration, she unexpectedly told me to "watch my language," even though I had not used inappropriate words. This was an uncomfortable exchange, especially when I was simply trying to resolve an issue that was caused by an error on the store’s end. Thankfully, another staff member stepped in and was much more helpful in addressing the situation.

Nikita’s attitude and handling of the situation were completely unacceptable. In my opinion, her behavior is a shame to customer service standards. It's disappointing to see such poor professionalism in a store where I have always had positive experiences. I hope management takes this feedback seriously to ensure that future customers don't face...

I love Home Goods but this store ( Novi ) I will not be visiting. The employees are are rude and the manger is even worse. I usually never write a complaint but this bothered me. I was I. There a few weeks ago and I was getting checked out a the register. The register next to me was doing a transaction. The woman they were checking out was nice. The cashier was not! Then the woman had a return and didn't have a receipt. She had to run to her car to get it and the while she ran out it, awful behavior was shown by the cashier and manager she called up for assistants. When the woman came back they told her she couldn't return the item cuz it was past the time or something. The woman gave them no argument and acted cool. She said its a bummer but understood the policy. Again the woman was nice and never gave them any fight back. Cashier and manager continued to be rude and snobbish. If I was the store manger I would be ashamed I had such employees in my store. Hopefully the manager on duty was not the store manager. She was a older lady with short blonde hair and glasses. Kinda plain looking....