Michaels — Local services in Novi

Ugh, where to begin?

I will start by saying that I love Michael's, and I love their products. So, when they were offering a sale on Christmas trees, with free delivery, and my office needed one, I convinced my boss that we should do that.

What I didn't know was that they use InstaCart for their deliveries. I even opted to pay more for a sooner delivery, and a tip for the driver. Didn't seem to matter though... my order, placed at 9:15 AM, still wasn't there by 5 PM, and I stayed until 7:30 waiting. I ended up calling the store itself and arranging to pick it up myself.

The manager was lovely and helpful, but the store was in disarray, and I could hear her explaining to an employee over her headset how they should do their job. Step by step. Things that were just common sense. She looked tired, but still managed to smile and take good care of her customers.

I picked up my tree and figured I'd call Michael's the next day for the refund of my delivery fee and driver's tip. I settled in for the evening.

At 9 PM I got a phone call from an InstaCart driver asking me if she was at the right building. I told her I already picked up the tree and left. She seemed surprised.

What confused me was if the location knew I had picked up the tree, why did they give another one to the driver?

I did get the refund back to my boss's credit card, so it ended well, but this was a whole lot of fuss for no...

Fatma the supervisor is very rude and racially disrespectful towards me. I had 3 items in self check out and just signed up for membership and on the screen stated I’ll get 5off when signing up but never received it so I’m looking at my ‘email and text to check if anything was coming up. Before I came up to self check out their was a white lady who had over 20items and had been waiting for sometime to the point the cashier /supervisor fatma address the wouman if she need help and the lady replied with yes her coupon. Now it’s only been 3mins since the lady left the fatma came up to me touch the screen arm all in my space and face telling me we don’t have any coupons and that’s not a coupon on the screen and in the tone as if I’m slow. I asked for her supervisor because that she wasn’t doing her job. Never asked if I needed help but rudely talked to me as...

People continue to say that racism does not exist but as a black person I continue to experience it. Michael's need to give their employees bias and equality training. The cashier made sure she greeted and made eye contact with the white lady in front of me in line. When my son and I stepped up the register she did not make eye contract or greet us. She made sure she asked if I had a rewards card. I told her I don't shop there much to need a rewards card while thinking I definitely would not after her racist ways. As my son and I walked away I can her her greet the next white person in line. I definitely won't be back to spend...