PANDORA — Local services in Novi

I don’t know if it’s me or the staff, but I come to pandora annually for my birthday. I came to this location twice. First time, I just couldn’t help but feel discriminated against by the employee who seemed disgusted by the fact my boyfriend is Black and I am not? Like the longer we were there, the more attitude the lady accumulated. It was honestly so weird and awkward and noticeably because of the interracial piece. I felt weird and uncomfortable to be excited and giddy with him because she kept looking at us with disgust but of course did not speak in disgust. The body language, demeanor, eye language, and dismissiveness had me leave the mall in tears. 2 years later, we went yesterday and gave the same place a chance, with the same boyfriend, and a different clerk.

Again, I don’t know if it is me at this point or the staff. For me to feel discriminated against for being in an interracial relationship takes a lot because I let a lot of judgment and looks slide all of the time. It takes a significant amount of effort on someone else’s part to make me feel uncomfortable in that aspect. I absolutely could not believe how we were treated once again. Even worse than the initial time.

We came in together, and waited to be taken care of. The White clerk seemed visibly dissatisfied to have to serve us over the other White customer who came in after us. It was unbelievable. We watched her with the previous customers who were white, and was very cheery and smiley. As soon as it came to us, it was like a different person walked in to help us. I could not fathom it.

I bit my tongue and just endured the weird, clear prejudice of this lady to get my jewelry. If anyone is actually reading this, just imagine what this feels like: you’re with a Black man at a restaurant, store, public setting. The person providing you with the service shows being impressed or pleasantly surprised that he will be footing the bill. What even is that? Why would she act like that towards him? Why would I come in there with him and him watch me pay for it anyway? If I walked in with a White man, I cannot help but believe she would have been smiling and happy to help us. It would have been different.

The treatment I receive from this location only has been consistently, unforgettably uncomfortable and discriminatory. Maybe it’s the area, because out where we live in Dearborn/Detroit area, we rarely, if ever, experience this treatment in public. And maybe, the population of people in the Novi area need a reality check that just because someone is not White, does not mean they are poor, a criminal, a drug addict, or whatever other stereotype miss lady had before we even spoke to her. Needless to say, I really like this mall for special occasions, but I think we will continue our yearly Pandora tradition at literally any other location. I refuse to let them make me or my relationship or my partner feel inadequate or less than. For the record, despite the clerk’s possible assumptions of his character, he is a successful, kind, generous, and strong Black man. It’s jewelry, lighten the he11 up and deliver joy for the minuscule moment we enter your store regardless of what...

This store is so crazy. I bought a bracelet and two charms and I walked out from the store. I went to the food court and opened the box to check my items. I noticed that the bracelet was crooked and it won't lay straight. I tried to make it straight and I rolled it, but it won't work. I went back to the store to exchange it. On the receipt, I purchased them 15 minutes ago, but they won't accept the exchange. All works gave me dirty looks and made me super uncomfortable. I called their manager and she was even worse. The two girls went to the back room and came out. I was so upset and asked one of them why they would take it to the backroom. She said that she and her manager didn't think that the bracelet was crooked and it was normal. I have 4 bracelets and none of them looked like that. So, I told them that that was fine if they couldn't see the defected part. Of course, they were lying. I believe they gave me the defected item intentionally because that was not the bracelet I picked. I could've noticed it.(TIP*: I never thought they could switch my items, so I was browsing the showcases while she was packing them. If any of you happen to purchase from this store, don't look a way when they pack yours.) I told them that if you girls thought or felt I was crazy, that's fine. But I still didn't want it and purchase it 15 minutes ago, I still could exchange it according to their policies. Finally, they gave me a new one. Honestly, I didn't even want to exchange it at this point. The only reason that I still took it, because I was getting a birthday gift at last minute. So, I didn't have other choices but only to take it. After this, I don't collect or enjoy Pandora any more. THIS STORE HELPED ME...

Worst shopping experience of my life! I have never before been treated so horribly by associates or an assistant manager! A week after buying a bracelet which had been briefly tried on in store and again at home I decided to take it back to the store to ask what I could do about the clasps on it (exchange, buy new ones, return the bracelet etc) that dug into my wrist when trying it on, making it painful and unpleasant to wear (found out later from another store location that the reason for the clasps digging in to my wrist was that the original associate from this location sold me the wrong size bracelet). I explained my problem to the associate (who said nothing), who the got the assistant manager that came over and immediately said "we won't accept the return or exchange" and practically shoo'd me out the door! I hadn't even asked for either yet! I was simply trying to see other options, whether that meant buying new clasps or in worst case, exchanging for a different bracelet / clasps. The point is, they were rude, condescending, and I will absolutely NEVER shop at this location ever again and I will also be telling every person I know not to shop...