Charleys Cheesesteaks — Restaurant in Novi

I want to start off saying this should.not be a representation of all the other employees and staff at any other Charlie’s or restaurant inside this mall. My experience with Charlie’s as of 3/17/19 was HORRIBLE! A simple order of 2 #7 Combos was delayed by 10 mins at the counter til order because of staff efficiency. The cashier Kantrell seemed lack luster in his attitude towards customer service. After politely making the order which was $20.95 of my hard earned money spent, I awaited my order and still can’t figure out why another 10-12 mins while we both waited on the order, we still haven’t gotten our upcharged $2.10 Strawberry Lemonades?! 🤷🏼‍♂️ At this point watched our whole order come to us in that 12 mins and yet I still had to mention again politely, “Can we still get our lemonades?” Which was bluntly replied to with a voracious attitude from Kantell along with a sigh like he was bothered. So in response I again asked “ Can you please make them a large for the wait?” Which was answered, “ No you can’t you already paid for them!” Loudly which was set in a tone to bring about attention and maybe embarrassment even to the same customers this company has missions to service in a field where the “Customer is right” and I say that as a Co-Owner of my own, Go 2 Signs N More located in Detroit. After mentioning I would leave this poor review, Kantrell eagerly dismissed me and gave a smart smirk of deceitfulness that truly required me to keep my cool from throwing both drinks in his face. NOW, this isn’t about the drinks, it’s about attitude. Customer service is key. Oh and not to mention, Charlie’s this particular location is FILTHY! THE FLOORSwere disgusting with food everywhere even back to the office and the countertops are absolutely HORRIBLE with messes everywhere! AND HONESTLY STARTED TO MAKE ME WONDER ABOUT THE ATTITUDE TOWARDS SANITATION! No other is like it in the food court. Corporate should really do an evaluation and I hope they make proper adjustments! Thank you Charlie’s...

This restaurant can be excellent, but is inconsistent. I ordered two days in a row. The first, I was ready to give it 5 stars for the freshness and deliciousness of my philly cheesesteak and cheese fries. It was wonderful without any tweaking of the toppings. It was hot and OH SO GOOD. The bread and packaging stood up to delivery (not soggy) and to my returning to eat more throughout the day. Meat, cheese and toppings were plentiful and scrumtious. I loved it so much, I ordered again on a consecutive day.

The second day, fries were dry and undercooked. Cheese was meager. Turkey melts were sparsely filled and dressed, as was the Philly steak. Nothing was hot like the day before. Truly disappointed.

I have tried every philly steak sub in the local area. There is one comaparable at Shaker's bar and grill in Novi, but that one doesn't come loaded with veggies and toppings and it comes standard with cream cheese. I don't love that one element. I really love Penn Station East Coast philly cheese steaks, but service is slow and they don't deliver.

I will give them another try due to the great experience the first time. For now, I am wary of recommending and will update with future...

One of the worst experiences of my life. The food may or may not have been good because we didn't even get past the register.My husband went to order these amazing looking loaded French fries that were clearly posted right in front of the register and the employee very rudely replied (with a smerk and rolling of the eyes) stating that they had no such thing...my husband proceeded to ask her why they were advertising such things and she said, "those are all OLD, we ain't got that here". I lost my appetite from the extremely poor customer service ALONE!! I suggest that this company reevaluate the kind of people they are hiring. We came from out of town to have a good time and try new food places. TERRIBLE first impression and i will never come back to this charleys again. On top of that; the same employee was being bluntly disrespectful and unprofessional to this older gentlemen over a refill right before she decided to take her personal problems out on my...