Windsor — Local services in Novi

Ladies, please inspect the items you purchase here thoroughly, for if there is some kind of flaw in the clothing (such as a tear that I noticed when I was about to wear it out) and you would like to return or exchange, prepare to be interrogated.

I understand that there may be qualifying questions involved when it comes to return policies, but this was the utmost disrespectful experience I have ever had when it came to returning the defective piece of clothing. I still had the tags, but they were not attached and the manager Rachel decided to point this out, insisting that I was attempting to get over on them. ($30 shirt... yipee) She even had the odasity to question the fact that the shirt felt “wet and used”. I am sorry that mother nature decided to make it rain while walking into the mall and I threw away the bag prior. I shouldn’t have to be rediculed. Very upset with how the manager Rachel went about things, very unfair and unprofessional although she did finally accept the defective return... thats about the only good thing I...

I came in for a return I bought online. The dress glitter was falling off everywhere so I didn’t want to keep it. The store wouldn’t give me a refund even with my online receipt and all packaging it came in. The reason was because I used Amazon Pay. Which is just my debit card. Why couldn’t I get a refund? The employee was rude and stated to look around and find something else. So I did. Paid the difference for an exchange. Then took it home and tried it on and it was absolutely way too small. So I took that back to the store and AGAIN with all receipts, they refused the refund. Both girls at the counter seemed extremely confused the entire time and barely even knew how to issue a refund. THIS WAS ALL WELL WITHIN THE 14 DAYS allowed for returns. I won’t be back. I essentially lost $25 trying to find a dress for my bridal shower. And have a gift card to this place I probably wont ever use after the...

An obviously new employee was working register in which a long line was forming. She took quite some time assisting the ladies in front of me. Once they left it was my turn , the store manager could see i was losing my patience. The employee asked for an email address in which i began to give but she already messed it up and it’s a long email so i told her not to worry about it.

The store manager then jumps in condescendingly asking me if i knew the return policy since i did not provide my email to which i said yes . She then doubled down in an even more condescending tone saying “so you know you can’t return it without a receipt “.

I never planned to return my items (still haven’t) I said i knew the policy , all this because i didn’t...