Baskin-Robbins — Restaurant in Hawaii

I went into the Baskin Robins Kapolei store on 11 August at 2pm to order a memory cake for my husband’s birthday. I asked for a round cake large enough for 4 people, chocolate cake with chocolate chip ice cream and red icing for edging to contrast with the picture. I asked for 4pm pickup on 12 August and emailed the picture to the directed email by clerk while at counter. The next day I arrived around 4:30pm and was informed my cake wouldn’t be ready until 5-6pm. Then I was informed the pictures don’t get printed at Baskin Robins but at a different store down the street. I waited and still the cake wasn’t ready. I asked how much longer and was then informed the store never received the picture. I showed proof from my email with time date stamp so the clerk called to check and the store claims photo was in spam folder. I asked for a refund. Clerk insisted it would not be much longer. I received the cake and you can tell for yourselves from the picture attached that my surprise to my husband was ruined by poor customer service, translation of information between stores, and poor listening skills with the customer (me), and just rushing the...

It’s a shame to employee such hard working nice people only to send in a “manger” to collect the cash and turn a usually friendly atmosphere to an awkward at best as this random manager that’s dressed in pajamas (since when do managers not even care enough about themselves to at least look presentable as you bark orders at your employees and customers. I’m sure the uniform Tshirts saying baskin ribbons but some sort of dress code for managers so they don’t look like someone that just crawled at of bed and nothing about them said manager except the cash grabbing and barking orders. Come on BR you can do better than this to represent. What a sad display today not that she seemed like she was going to be there long and certainly wasn’t assisting her crew. I know times are tough to find good help but they are out there with experience and without the title going...

My family and I were exploring the north shore of Honolulu and came across this Baskin-Robbins ice cream shop, situated inside the Nomnom Convenience store. This particular Baskin-Robbins is noteworthy because the older gentleman who appears to manage the ice cream store takes so much pride in his work and the product he’s serving that it actually elevates the dessert experience. Our communication and verbal exchange was minimal, but I watched him serve others with the same sense of pride and care, which motivated me to take the time to write this review. Overall the ice cream was delicious, as always, but the service was...