SEPHORA — Local services in Oʻahu

It was amazing! The makeup products have such beautiful quality. I love the variety they hold so many shades, scents and etc. I was looking for perfume and makeup. Many of the staff quickly check in on me on how I was doing. They did an outstanding job on assisting me to make sure I got everything. I don't have much deep knowledge on makeup and perfume so they educated me a bit on what it is and what will work best for me. One suggested this perfume that was very specific to my needs that is within my budget. I also wanted a blush and a worker tested it on my face to see what shade would look good. Another chose me a good mascara that met my cost and told how much I should apply. I'm a very indecisive person so their advice and suggestions had help me to get the best one and it made my day. I overall had such a wonderful experience with them. I will always be happy to go shopping...

I visited Sephora this afternoon 11/2, and unfortunately, I had a very disappointing experience with one of the associates. The man who helped me at checkout, was not friendly or welcoming. When I politely asked if he could look up my credit card account since I’d forgotten my card at home, he responded in a bossy tone and spoke to me as if I didn’t understand the process, with other customers waiting behind me.

I felt disrespected and uncomfortable with his demeanor. Customer service should be about making the customer feel valued, not belittled. I won’t be returning to this location and will instead take my business somewhere that respects and appreciates...

Went to get my make up done. Jada is a great MUA. I don’t know if she has experience working on dark skin very often, but she was willing to take direction and was very adamant about me leaving a happy customer. She did a wonderful job and I’d love to have her do my make up again. The store itself NEEDS BETTER LIGHTING AROUND THE BEAUTY STUDIO!!!!!! Buy some ring lights or something. It’s a hinderance when you’re getting a service and can’t even see what’s going on clearly. In conclusion, jada is amazing (give her a raise) and also buy some lights for the beauty studio. The fact that she did a great job practically in the dark...